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Last Updated: November 11, 2025
Welcome to 7-Eleven! These Terms and Conditions (these “Terms”) apply to the following Services, as defined below, operated by 7-Eleven, Inc. or its subsidiaries, licensees and affiliated companies ("7-Eleven", "we", "us", or "our"):
(collectively referred to as the Services)
These Terms are important, contain legal obligations and affect your legal rights, so please read them carefully. NOTE THAT SECTION 14 OF PART ONE OF THESE TERMS CONTAINS A MANDATORY ARBITRATION PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS AND LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF CERTAIN DISPUTES.
BY CLICKING “I ACCEPT”, OR BY ACCESSING OR USING THE SERVICES, CREATING AN ACCOUNT, OR MAKING ANY PURCHASES, YOU AGREE TO THESE TERMS. YOU ALSO AGREE TO THE TERMS WHEN YOU MAKE A PURCHASE AS A GUEST. THESE TERMS ARE SUBJECT TO CHANGE AS DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS (OR ANY PORTION OF THESE TERMS), INCLUDING THE MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER IN SECTION 14 OF PART ONE, YOU MAY NOT ACCESS OR USE OUR SERVICES AND MUST IMMEDIATELY TERMINATE YOUR USE OF SERVICES.
The Services are not targeted toward or intended for use by anyone under the age of 16 years old. 7-Eleven encourages parents to supervise their children’s digital activities and to consider using parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also keep children from disclosing online their name, address and other personal information without parental consent. Additional eligibility requirements apply to purchases made using the Services, and are set forth in Part Three.
If you are using the Services on behalf of any person, you represent and warrant that you are authorized to accept these Terms on such person’s behalf and that such person agrees to be responsible to us if you or such person violates these Terms.
In order to access and use certain areas or features of the Services, including to purchase any products made available through the Apps (the “Products”), you will need to register for an account (an “Account”). You can create an Account as follows:
Download one of our Apps on a smartphone or other mobile device that is capable of downloading and running the App from the Apple App Store or Google Play Store (as applicable) and follow the prompts to create an Account. 7-Eleven does not charge to download its Apps, but standard data rates may apply.
Visit www.7-eleven.com/7rewards or www.7now.com and follow the prompts to create an Account.
By creating an Account, you agree to
You may only have one Account and such Account will be used to access all applicable Products, Apps, and Services.
7-Eleven’s personal information practices, including the collection, use and/or disclosure of your personal information, are governed by 7-Eleven’s Privacy Notice located at https://www.7-eleven.com/legal/consumer-privacy-notice, which is hereby incorporated into these Terms by reference. We reserve the right to modify our Privacy Notice from time to time. While using the Services and from time to time, you may be asked whether or not you consent to and wish to receive marketing and other non-critical communications relating to the Services. If you agree and consent to receiving such communications from 7-Eleven, you may opt-out of receiving such communications at any time as provided in our Privacy Notice.
4.1. The materials provided, contained in or made available for use in connection with the Services (collectively, the “Materials”) are protected by law, including, but not limited to United States Copyright and Trademark laws, and international treaties. The Services are controlled and operated by 7-Eleven from its offices within the U.S. 7-Eleven makes no representation that any of the Services or Materials are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose and access any of the Services from other locations do so on their own initiative and are responsible for compliance with applicable local laws. See below for further copyright and trademark information.
4.2. All right, title and interest (including all copyrights, trademarks and other intellectual property rights) in the Services and the Materials belong to 7-Eleven or the original creator of the material. Further, all names, designs, graphics, data, images, pictures, logos and icons on the Services and the Materials are proprietary information or proprietary marks of 7-Eleven or the original creator of the material. The compilation of all content, including the look and feel of the Services (including the Materials), is the exclusive property of 7-Eleven and is protected by U.S. copyright law, as applicable. Except as may be expressly provided herein, nothing contained in these Terms or elsewhere shall be construed as conferring any license or right, by implication, estoppels or otherwise, under copyright, trademark or other intellectual property rights, to any of the Materials.
4.3. You are hereby granted a personal, non-exclusive, non-transferable, limited license to:
4.4. You also may not, without the permission of 7-Eleven "mirror" any of the Materials on any other server. Any unauthorized use of any of the Materials may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
4.5. As between you and 7-Eleven, all submissions, suggestions, ideas, artwork, or other information (the "Submission") communicated to 7-Eleven through the Services become the sole and exclusive property of 7-Eleven. 7-Eleven is not required to treat any Submissions as confidential, and will not incur any liability as a result of any similarities that may appear in future 7-Eleven endeavors. 7-Eleven will have exclusive ownership of all present and future existing rights, including all commercial rights, to the Submission of every kind and nature in perpetuity throughout the universe, without acknowledgment or compensation to you. You acknowledge that you are responsible for whatever material you submit, and that you, not 7-Eleven, have full responsibility for the Submission, including its legality, reliability, appropriateness, novelty, and copyright. 7-Eleven reserves the right (but is not obligated) to remove or edit such content, but does not regularly review posted content. 7-Eleven has the right but not the obligation to monitor and edit or remove any activity or content. 7-Eleven takes no responsibility and assumes no liability for any content posted by you or any third party.
4.6. The trademarks, service marks, and logos (the "Trademarks") used and displayed on the Services (including the Materials) are registered and unregistered Trademarks of 7-Eleven and others. Nothing on the Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Services (including the Materials), without the written permission of the Trademark owner. 7-Eleven aggressively enforces its intellectual property rights to the fullest extent of the law. The name of 7-Eleven, Inc., Slurpee or the 7-Eleven logo may not be used in any way, including in advertising or publicity pertaining to distribution of materials on the Services, without prior, written permission of 7-Eleven. 7-Eleven prohibits use of the 7-Eleven logo as a "hot" link to any website, including the Sites, unless establishment of such a link is approved in advance by 7-Eleven in writing.
As a specific condition of your use of any of the Services, you explicitly agree not to
The Services may contain links to and from third party websites. 7-Eleven has no control over the content or privacy notices of third party websites that you may link to from the Services or their advertisers. If you visit a linked website, be aware that the third party operating any such website may have access to any information you submit via that website. 7-Eleven is not responsible for any third party's failure to establish or abide by its or our Privacy Notice. We suggest always checking the privacy notice for each website that you visit prior to submitting any personal information. Links to third party websites do not imply endorsement of the websites by 7-Eleven.
You acknowledge and agree that any information pertaining to fuel prices is presented by 7-Eleven on an “as is” basis, without any guarantee or representation by 7-Eleven as to the accuracy of such information. 7-Eleven disclaims, and you accept the information without any warranties of any kind, either express or implied, as to the accuracy of the information. Although 7-Eleven strives to provide you with timely, relevant and accurate information pertaining to fuel prices, the fuel prices displayed on the 7-Eleven Site or the Apps are subject to change and may vary from those offered at your local 7-Eleven location. Fuel prices displayed on the 7-Eleven Site or the Apps are not and shall not be deemed an offer to you. 7-Eleven does not guarantee, and you agree that you may not rely upon, the fuel prices displayed on the 7-Eleven Site or in the Apps. The fuel price you ultimately pay will always be determined at the time and location of sale, as posted at the pump of the 7-Eleven location from which you purchase fuel.
You may opt in to receive SMS/Text Messages from 7-Eleven related to many of our programs. When you provide your mobile phone number and opt in to one of our Services or programs, you will have the choice to expressly consent to receive automated SMS and MMS messages (text messages), including but not limited to promotional, marketing, and loyalty-related messages, from 7-Eleven and its authorized service providers at the number you provide, including text messages that may be sent using an automatic telephone dialing system (collectively “Messages”). Your participation in and use of 7-Eleven’s Services and programs, including receipt of any Messages is subject to the Terms, including the Dispute Resolution provisions contained in Section 14. By opting in to one of 7-Eleven’s Services and programs, you may receive recurring and non-recurring messages related to our Services or programs, as well as other information that we think will be of interest to you.
Message frequency varies and may be changed by 7-Eleven, in its discretion, from time to time, such that we may increase or decrease the total number of Messages sent. 7-Eleven also reserves the right to change the phone number or short code from which you receive the Messages at any time. Consent to receive automated text messages is not a condition of any purchase. Standard text messaging and data rates charged by your mobile carrier may apply to the text messages we send you, and any and all such charges, fees, taxes, or costs are your sole responsibility. You represent and warrant that you are the owner of the phone number that you provide when you create an Account. You agree to notify 7-Eleven immediately if your mobile phone number is changed, deactivated, or transferred to another person.
Not all mobile devices or handsets may be supported and our Messages may not be delivered in all areas. 7-Eleven, its affiliates, and its authorized service providers are not liable for delays, interruptions, misdelivery, or failures related to the mobile carrier network, including any Messages lost due to carrier or network malfunction, interruption, or congestion. Your mobile access to any Services could be subject to the limitations and reliability of the participating mobile carrier.
To stop receiving Messages, text the keyword "STOP" (or QUIT, END, REVOKE, OPT OUT, CANCEL, UNSUBSCRIBE) to the short code or phone number you received Messages from. You will be unsubscribed from all Programs. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not consist of the STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE keyword commands.
Text the keyword HELP to our shortcode to receive customer care contact information. If you are experiencing any problems, please contact our customer care team at 1-800-255-0711. For information about 7-Eleven’s privacy practices, please review our Privacy Notice. If you have any questions or concerns about the Services, please contact us at 1-800-255-0711.
You agree to indemnify and hold 7-Eleven harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to your breach of the foregoing provisions of this Section 8.
You may be able to pay for certain SNAP-Eligible Items (defined below) with an electronic balance transfer (“EBT”) card issued by a state agency pursuant to authority delegated by the United States Department of Agriculture (“USDA”) in connection with the Supplemental Nutrition Assistance Program (“SNAP”). “SNAP Eligible Items” means certain food items eligible for purchase with SNAP benefits as determined by USDA. Further details on SNAP Eligible Items are available on the USDA website. Products containing alcohol, tobacco, hot foods, and non-foods are not eligible for purchase with SNAP benefits. SNAP benefits can only be redeemed at stores authorized by USDA’s Food and Nutrition Service (“FNS”) and are not available in Puerto Rico.
To purchase SNAP-Eligible Items on the Apps, you must connect your valid EBT card to your Account. Only one EBT card may be linked to an Account at any time. By saving your EBT card to your Account, you authorize 7-Eleven, Inc., its affiliates, and its third-party contractors to store your EBT card and its details to enable you to make future purchases for SNAP Eligible Items.
In addition to such EBT card, you must use another payment method in order to pay for costs that may not be paid by your EBT card, including non-SNAP Eligible Items, delivery fees, service fees, return fees, cancellation fees, government-mandated fees (such as bag fees), non-exempt taxes (including SNAP Eligible Items that you prefer to pay for by other means, taxes on fees, sales taxes on SNAP Eligible Items paid on methods other than an EBT card, and sales taxes on non-SNAP Eligible Items) and/or surcharges.
By linking and/or using an EBT card to your account, you represent and warrant that you are authorized to use the EBT card provided.
If 7-Eleven, Inc. and its affiliates cannot verify your authorization to use such EBT card or otherwise determines that your use of such EBT card is invalid, fraudulent, or otherwise unauthorized, 7-Eleven, Inc. and its affiliates may refuse to process EBT transactions and may remove the EBT card from your Account.
These Terms are effective and were last updated as of the revision date at the beginning of these Terms. At any time, 7-Eleven may revise these Terms. If we make changes, we will post the amended Terms to our Services, and update the “Last Updated” date above. We may also notify you by sending an email notification to the address associated with your Account or providing notice through our Services. Revisions are effective and binding when posted on the Services. Any continued use of any of the Services following any revision means you agree to the revisions. 7-Eleven expressly reserves the right to terminate or discontinue any of the Services at any time and for any reason, with or without notice to you.
We have a policy of limiting access to our Services and terminating the accounts of users who infringe the intellectual property rights of others. If you believe that materials available on this site infringe your copyright, please let us know. Notices must be filed in compliance with the Digital Millennium Copyright Act, 17 U.S.C. §512 by contacting our DMCA designated agent in writing:
7-Eleven DMCA Agent
7elevendmcanotices@pirkeybarber.com
Pirkey Barber PLLC
1801 E. 6th Street, Suite 300
Austin, TX 78702
512-322-5200
Please see 17 U.S.C. §512(c)(3) for the requirements of a proper notification. Also, please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to 7-Eleven for certain costs and damages.
EXCEPT AS MAY BE PROVIDED IN A WARRANTY BY THE MANUFACTURER OF A PRODUCT, THE SERVICES, 7COLLECTION MERCHANDISE, AND ALL CONTENT THEREIN ARE PROVIDED ON AN “AS AVAILABLE” AND “AS IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT REPRESENT OR WARRANT THAT:
YOU ACKNOWLEDGE AND AGREE THAT YOUR ACCESS TO AND USE OF THE SERVICES OR ANY CONTENT THEREIN IS AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH CONTENT, MATERIAL AND/OR DATA. WITHOUT LIMITING THE FOREGOING, 7-ELEVEN MAKES NO REPRESENTATION OR WARRANTY AS TO THE QUALITY, RELIABILITY, COMPLETENESS, ACCURACY, TIMELINESS, AVAILABILITY, SECURITY OR FUNCTIONALITY OF THE SERVICES OR ANY CONTENT THEREON. 7-ELEVEN WILL NOT BE LIABLE FOR ANY HARM TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE, OR LOSS OF DATA, THAT RESULTS FROM YOUR ACCESS TO OR USE OF THE SERVICES OR ANY CONTENT, OR FOR THE DELETION OF, OR THE FAILURE TO STORE. 7-ELEVEN MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS OR THAT DEFECTS IN THE SERVICES WILL BE CORRECTED. THE SERVICES MAY NOT BE CONTINUOUSLY AVAILABLE DUE TO MAINTENANCE OR REPAIRS OR DUE TO COMPUTER PROBLEMS OR CRASHES, DISRUPTION IN INTERNET SERVICE OR OTHER UNFORESEEN CIRCUMSTANCES. THE SERVICES AND ASSOCIATED CONTENT ARE INTENDED FOR USE AND DISPLAY ONLY WHERE ITS USE AND DISPLAY ARE PERMISSIBLE IN ACCORDANCE WITH APPLICABLE LAWS AND REGULATIONS. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED TERMS IN CONTRACTS WITH CONSUMERS, SO SOME OR ALL OF THE DISCLAIMERS IN THIS SECTION MAY NOT APPLY TO YOU.
7-ELEVEN DISCLAIMS ANY AND ALL RESPONSIBILITY FOR ANY LOSS, INJURY, CLAIM, LIABILITY, OR DAMAGE OF ANY KIND RESULTING FROM, ARISING OUT OF, OR IN ANY WAY RELATED TO
ANY DEALINGS WITH ANY THIRD PARTIES (INCLUDING ADVERTISERS AND/OR SPONSORS) APPEARING ON THE SITES, THE APPS OR MATERIALS PROVIDED OR MADE AVAILABLE IN CONNECTION WITH THE PROGRAM, PARTICIPATION IN ANY PROMOTIONS OR OFFERINGS (INCLUDING DELIVERY OF AND PAYMENT FOR GOODS AND SERVICES) AND ANY OTHER TERMS, CONDITIONS, WARRANTIES OR REPRESENTATIONS ASSOCIATED WITH SUCH ACTIVITIES ARE SOLELY BETWEEN YOU AND SUCH ADVERTISER OR OTHER THIRD PARTIES. WE ARE NOT RESPONSIBLE FOR EXAMINING OR EVALUATING, AND WE DO NOT WARRANT THE OFFERINGS OF, ANY OF THESE BUSINESSES OR INDIVIDUALS OR THE CONTENT OF THEIR WEBSITES. 7-ELEVEN DOES NOT ASSUME ANY RESPONSIBILITY OR LIABILITY FOR THE ACTIONS, PRODUCT, AND CONTENT OF ALL THESE AND ANY OTHER THIRD PARTIES. YOU SHOULD CAREFULLY REVIEW THEIR PRIVACY STATEMENTS AND OTHER CONDITIONS OF USE. 7-ELEVEN IS NOT RESPONSIBLE OR LIABLE TO ANY PARTY WHO PARTICIPATES IN ANY SUCH DEALINGS, PROMOTIONS OR OFFERINGS.
WE ATTEMPT TO DISPLAY THE PRODUCTS AND OTHER MATERIALS AND INFORMATION YOU VIEW ON THE SERVICES, INCLUDING PRICING AND NUTRITIONAL INFORMATION, AS ACCURATELY AS POSSIBLE. HOWEVER, WE DO NOT GUARANTEE THE ACCURACY OF SUCH MATERIALS AND INFORMATION. IN THE EVENT OF AN ERROR ON OUR SERVICES, IN AN ORDER CONFIRMATION, IN PROCESSING OR DELIVERING AN ORDER OR OTHERWISE, WE RESERVE THE RIGHT TO CORRECT SUCH ERROR AND REVISE YOUR ORDER ACCORDINGLY (INCLUDING CHARGING THE CORRECT PRICE) OR TO CANCEL YOUR ORDER AND ISSUE YOU A REFUND. YOU FURTHER AGREE THAT THE PRODUCTS AND OTHER MATERIALS YOU RECEIVE IN YOUR ORDER MAY VARY FROM THE PRODUCTS AND MATERIALS DISPLAYED ON THE SERVICES DUE TO A NUMBER OF FACTORS, INCLUDING, WITHOUT LIMITATION, SYSTEM CAPABILITIES AND CONSTRAINTS OF YOUR COMPUTER, MANUFACTURING PROCESS OR SUPPLY ISSUES, THE AVAILABILITY AND VARIABILITY OF PRODUCTS, DISTINCT COOKING OR OTHER PREPARATION METHODS AND VARIABILITY OF COOKING EQUIPMENT AND APPLIANCES. THE SERVICES MAY CONTAIN INFORMATION ABOUT PRODUCTS THAT ARE NOT AVAILABLE IN EVERY LOCATION. A REFERENCE TO A PRODUCT ON THE SERVICES DOES NOT IMPLY OR GUARANTEE THAT IT IS OR WILL BE AVAILABLE IN YOUR LOCATION OR AT THE TIME OF YOUR ORDER.
IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO THE SERVICES, OR THE ORDER, RECEIPT OR USE OF ANY PRODUCT. OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE GREATER OF:
(1) THE TOTAL AMOUNT YOU SPENT ON PURCHASES FROM THE APPS IN THE MOST RECENT TWELVE-MONTH PERIOD, OR
(2) IF YOU HAVE NOT PAID 7-ELEVEN, THE AMOUNT OF $100.
THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR ACCOUNT. CERTAIN APPLICABLE LAWS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
PLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH 7-ELEVEN AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.
Access to and use of any of the Services and these Terms are governed by the laws of the State of Texas and the United States as applicable therein, without resort to conflict of law provisions. 7-Eleven makes no representation that the contents of any of the Services are appropriate or available for use outside of the United States, and those who choose to access any of the Services from other locations are solely responsible for compliance with their local laws. Any legal actions against 7-Eleven must be commenced within two years after the claim arose. Except for any disputes, claims, suits, actions, causes of action, demands, or proceedings (collectively, “Disputes”) arising out of or related to a violation of Section 5 or Disputes in which either party seeks to bring an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, including, without limitation, copyrights, trademarks, trade names, logos, trade secrets, or patents, you and 7-Eleven agree
Instead, any Dispute arising out of or relating to any of the Services, or these Terms will be resolved by binding arbitration administered by National Arbitration and Mediation ("NAM").
A party who intends to seek arbitration must first send to the other a written Notice of Dispute ("Notice"). The Notice to 7-Eleven should be sent by mail or overnight delivery to Attn: Legal Department, 3200 Hackberry Rd., Irving, TX 75063. The Notice must include (a) your name, address, and email address; (b) whether you have an account and how and when you created it, and the email address and telephone number associated with that account; (c) a description of the nature and basis of the claim or dispute including any relevant facts regarding your use of the Services; (d) an explanation of the specific relief sought, including the total damages you seek if any and the basis for the damage calculations; (e) your personally signed statement verifying the accuracy of the content of the Notice; and (f) if you have retained an attorney, your signed statement authorizing 7-Eleven to disclose personal information about you to your attorney if necessary in resolving your claim. The Notice must also be individualized, meaning it can only concern your dispute and no other person's dispute. You also agree that, after sending the Notice, at 7-Eleven's request you will personally participate in a discussion by telephone with 7-Eleven to facilitate resolving your claim before arbitration is initiated. 7-Eleven also agree to participate in a telephone discussion at your request. If we and you do not reach an agreement to resolve the claim within 60 days after the Notice is received, you or we may commence an arbitration proceeding (if either you or we send the other an incomplete Notice, the 60-day period begins only after a complete Notice is received, and if either you or we request a telephone discussion, the 60-day period begins only after the discussion has happened). Compliance with this pre-arbitration Notice and dispute resolution procedures are a condition precedent to initiating arbitration.
Any arbitration shall be conducted before a sole arbitrator in accordance with the applicable NAM rules, including the Comprehensive Dispute Resolution Rules and Procedures and the Mass Filing Dispute Resolutions Rules and Procedures as applicable. The NAM rules and additional information about NAM are available at www.namadr.com. By agreeing to be bound by these Terms, you either:
(1) acknowledge and agree that you have read and understand the rules of NAM, or
(2) waive your opportunity to read the rules of NAM and any claim that the rules of NAM are unfair or should not apply for any reason.
You and we agree that the party initiating arbitration must submit a signed certification to NAM that they have complied with the pre-arbitration Notice and dispute resolution procedures, before initiating arbitration.
ANY SUCH DISPUTE SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED, AND YOU AND 7-ELEVEN AGREE NOT TO BRING ANY CLAIMS AS PART OF A CLASS ACTION. An administrative conference with NAM shall be conducted in each arbitration proceeding, and you and a 7-Eleven representative shall appear at the administrative conference via telephone. If you initiated the arbitration and you fail to appear at the administrative conference, regardless of whether your counsel attends, NAM will administratively close the arbitration proceeding without prejudice, unless you show good cause as to why you were not able to attend the conference. If we initiated the arbitration and a 7-Eleven representative fails to appear at the administrative conference, regardless of whether our counsel attends, NAM will administratively close the arbitration proceeding without prejudice, unless we show good cause as to why the representative was not able to attend the conference. Each party shall be responsible for its own attorney fees and costs incurred in such arbitration, unless the arbitrator awards sanctions or determines that the substance of the claim, defense, or relief sought is frivolous or brought for an improper purpose, in which case the arbitrator may order you or 7-Eleven to pay the other side's attorney fees or costs.
Responsibility for the payment of arbitration fees (including filing, arbitrator, and hearing fees) will be governed by the NAM rules unless you qualify for a fee waiver under applicable law, in which case you agree to provide us the option of paying the arbitrator before seeking to initiate any other form of dispute resolution, including litigation. The arbitration will be conducted in Dallas County, Texas, or in the county where you reside, and you and a 7-Eleven representative will be required to attend. Judgment on the arbitration award may be entered into by any court having jurisdiction thereof. The award of the arbitrator shall be final and binding upon the parties without appeal or review.
For purposes of efficient administration, in the event twenty-five (25) or more substantially similar demands for arbitration are filed by or with the assistance or coordination of the same law firm, a group of law firms, or organization ("Mass Filing"), the parties agree that (i) NAM (or another arbitration provider selected by the parties or by the court if NAM is unavailable), shall administer the Mass Filing in batches of 25 per batch (if, after batching, fewer than 25 demands remain, then the final batch will consist of the remaining demands); (ii) a single, different arbitrator shall be designated for each batch (unless the parties agree otherwise) selected in accordance with the applicable NAM rules; (iii) no other demands for arbitration that are part of the Mass Filing may be filed, processed, or adjudicated until the prior batch of 25 is filed, processed, and adjudicated; (iv) any arbitration fees associated with a demand for arbitration included in a Mass Filing shall only be assessed after the demand for arbitration is included in a set of batch proceedings and that batch is properly designated for filing, processing, and adjudication; and (v) the staged process of batched proceedings, with each set including 25 demands, shall continue until each demand (including your demand) is adjudicated or otherwise resolved.
After the first batch of demands in the Mass Filing are resolved, the parties shall promptly engage in a global mediation session of all remaining demands with a retired federal or state court judge and 7-Eleven shall pay the mediator's fee. 7-Eleven and the remaining claimants shall have 90 days (the "Mediation Period") to agree on a resolution or substantive methodology for resolving the outstanding demands. If they are unable to resolve the outstanding demands during the Mediation Period, and cannot agree on a methodology for resolving them through further arbitrations, either 7-Eleven or any remaining claimant may opt out of the arbitration process and have the demand(s) proceed in court. Notice of the opt-out will be provided in writing within 60 days of the close of the Mediation Period. If neither 7-Eleven nor the remaining claimants opt out and they cannot agree to a methodology for resolving the remaining demands through further arbitration, the arbitrations will continue with the batching process. Opt out of arbitration under this section shall not be construed as opt out of the above Class Action Waiver. Absent notice of an opt-out, the arbitrations will proceed in the order determined by the sequential numbers assigned to the demands in the Mass Filing.
You agree to cooperate in good faith with 7-Eleven and the arbitration provider to implement such a batch approach or other similar approach to provide for an efficient resolution of claims, including the payment of single filing and administrative fees for batches of claims. Any disagreement between the parties as to whether the batch arbitration procedure applies or as to the process or procedure for batching shall be resolved by a procedural arbitrator appointed by NAM. The batch arbitration procedure set forth herein shall in no way be interpreted as authorizing class arbitration of any kind. We reserve our right to raise unique defenses as to each claimant in connection with this process, and you reserve all rights to raise unique claims, facts, and defenses in connection with your claims. While NAM shall batch the claims for organizational purposes, it shall not consolidate them for decision on the merits and shall decide each case on the merits individually. If your demand for arbitration is included in the Mass Filing, your claims will remain tolled until your demand for arbitration is decided, withdrawn, or is settled. The parties agree that the batching procedure is integral to the arbitration agreement insofar as it applies to a Mass Filing. If the batching procedure is found to be invalid, unenforceable or illegal, then the entire agreement to arbitrate shall be null and void, and neither you nor 7-Eleven shall be entitled to arbitrate and claim that is part of the Mass Filing.
You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted the terms of this Section 13 by writing to: Attn: Legal Department, 3200 Hackberry Rd., Irving, TX 75063. In order to be effective, the opt-out notice must include your full name and clearly indicate your intent to opt out of binding arbitration. BY OPTING OUT OF BINDING ARBITRATION, YOU ARE AGREEING TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS IN A COURT LOCATED IN DALLAS, TEXAS. YOU AND 7-ELEVEN AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY MAY BRING CLAIMS (WHETHER IN COURT OR ARBITRATION) ONLY IN AN INDIVIDUAL CAPACITY, AND AGREE NOT TO PARTICIPATE IN ANY CLAIM AGAINST THE OTHER AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING.
Notwithstanding the foregoing, 7-Eleven may immediately seek any interim or preliminary injunctive relief from any court of competent jurisdiction, as necessary to protect its rights or property (including intellectual property rights).
These Terms, your access to and use of the Services, including your order of Products shall be governed by and construed and enforced in accordance with the laws of the State of Texas, without regard to conflict of law rules or principles (whether of the State of Texas or any other jurisdiction) that would cause the application of the laws of any other jurisdiction. Any Dispute between the parties that is not subject to arbitration or cannot be heard in small claims court, shall be resolved in the state or federal courts of the State of Texas and the United States, respectively, sitting in the State of Texas, County of Dallas.
Notwithstanding anything contained in these Terms, we reserve the right, without notice and in our sole discretion, to terminate your right to access or use the Services and to order, receive and use the Products, at any time and for any or no reason, and you acknowledge and agree that we shall have no liability or obligation to you in such event and that you will not be entitled to a refund of any amounts that you have already paid to us, to the fullest extent permitted by applicable law.
If any term, clause or provision of these Terms is held invalid or unenforceable, then that term, clause or provision will be severable from these Terms and will not affect the validity or enforceability of any remaining part of that term, clause or provision, or any other term, clause or provision of these Terms.
The following sections will survive the expiration or termination of these Terms and the termination of your 7-Eleven account: (a) all defined terms and Sections 3, 4, 5, 12, 13, 14, 15, 16, 17 and 18 of Part One; (b) Sections 4.9 and 4.11 of Part Two; (c) Sections 11 and 18.9 of Part Three; and (d) Sections 2(c), 3, 5, 6 and 9 through 15 of Part Seven.
These Terms constitute the entire agreement between you and 7-Eleven relating to your access to and use of the Services and your order, receipt and use of Products. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without the prior written consent of 7-Eleven. No waiver of any provision of these Terms will constitute a waiver of such provision in any prior, concurrent or subsequent circumstance, and 7-Eleven’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third party beneficiary rights upon any other person or entity.
These Program Terms and Conditions (these “Program Terms”) are subject to, and made a part of the Terms, and apply to your access to, and your participation in the Program, which is operated by 7-Eleven.
These Program Terms do not alter in any way the terms or conditions of any other agreement you may have with us in respect of any products, services or otherwise.
1.1 Eligibility
There are no membership fees associated with the Program. The Program is open only to residents of the U.S. who are 16 years or older and are natural persons; no corporation, trust, partnership or other entity may participate in the Program. 7-Eleven encourages parents to supervise their children’s digital activities and to consider using parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also keep children from disclosing online their name, address and other personal information without parental consent.
1.2 7Rewards Cards/Other Methods
You may participate in the Program if you: (1) create an account through the 7-Eleven App, (2) obtain a physical 7Rewards Card from one of our participating stores in the U.S., (3) obtain an electronic 7Rewards Card via Facebook Messenger or other social media channel, or (4) join by other methods (e.g., join by SMS or in-store at the register). You will begin accumulating Points and Punches as soon as you scan your 7Rewards Card or your Account barcode (accessed through the 7-Eleven App, mobile version of the 7-Eleven Site, or Facebook Messenger) at the time of purchase or providing the phone number linked to your Account at the time of purchase. If your 7Rewards Card, Account barcode or phone number are not linked to your Account (“Pre-Enrolled Participants”), You will be unable to redeem your accumulated Points and Punches unless and until your 7Rewards Card, Account barcode or phone number are linked to your Account. If you wish to link your 7Rewards Card, Account barcode, or phone number to an Account, you may create an Account as indicated above and link your 7Rewards Card, Account barcode or phone number to your newly created Account or, if you already have an existing Account, link your 7Rewards Card, Account barcode or phone number to your existing Account under your Account page in the 7-Eleven App or on the 7-Eleven Site.
2.1 Accumulating Points
Except for (i) purchases of certain Excluded Items identified below, and (ii) delivery and pickup purchases through the Apps, the Program enables you to accumulate promotional 7Rewards points (“Points”) on all other qualifying purchases either in-store or through the 7-Eleven App (“Qualifying Purchases”) and to convert your Points into My Rewards redeemable for certain eligible items at participating 7-Eleven stores in the U.S. You will accumulate ten (10) Points for each One-Dollar (USD$1.00) you spend on Qualifying Purchases in accordance with this section. For clarity, delivery and pickup purchases through the Apps are not part of the 7Rewards Loyalty Program and such purchases may receive other promotional benefits as set forth in Section 18 of Part Three or other promotional offer terms provided by 7-Eleven. Taxes and fees are excluded and ineligible for Point accrual. Points may take longer than 24 hours from the time of the last Qualifying Purchase to show up in your Account. We reserve the right, in our sole discretion, to limit the number of transactions per day for which Points may be awarded as well as the number of Points per day that a Program member may earn.
In order to accumulate Points for Qualifying Purchases, you must identify yourself as a 7Rewards member at the time of purchase by either: (1) presenting and scanning your 7Rewards Card or your Account barcode (accessed through the 7-Eleven App, mobile version of the 7-Eleven Site, or Facebook Messenger at the time of purchase or providing the phone number linked to your Account at the time of purchase), or (2) inputting your phone number linked to your Account in order to record and qualify your purchase. Points and My Rewards are promotional only. Points and My Rewards have no value, may not be redeemed for cash, and are not transferable to any other individual or entity. Points will not be accumulated on the portion of any transaction that was paid for or credited by using or redeeming My Rewards or other discounts or promotional codes. Points will not be accumulated on purchases of the following products/services: fuel (other than in limited offers as specified in Section 5.2 of the Program Terms), age-restricted items (such as cigarettes, tobacco, lottery tickets and alcohol), financial services, prepaid card products, money orders, gift cards, phone cards, stamps, Post Office stamps and merchandise, event tickets, bus tickets and passes, charitable donations, gift with purchases or as may be excluded in a particular promotions, and any other items specified as exclusions from time to time (collectively, the “Excluded Items”). We reserve the right to add or delete products and services eligible for redemption or Point collection at any time, at our sole discretion, without notice.
If you cancel or return a Qualifying Purchase for which you have collected Points, 7-Eleven may deduct the Points that you were awarded for that purchase.
2.2 Punch Programs
From time-to-time, 7-Eleven may offer “punch” programs to earn free products in all or certain of our stores. Details of any such program will be set forth in the rules of such program and/or communicated to you via point-of-purchase display, email, or in-app messaging, and may enable you to get one free product (as we may specify, the “Punch Reward”) for a number of such products that you buy at participating 7-Eleven stores in the U.S. when you present and scan your 7Rewards Card or your Account barcode (accessed through the 7-Eleven App or mobile version of the 7-Eleven Site) at the time of purchase or provide the phone number linked to your Account at the time of purchase in order to record and qualify your purchase (each represented as punches on the digital punch card in your Account, if you have an Account and have properly linked and recorded your purchase to your Account, collectively, “Punches”). We reserve the right, in our sole discretion, to limit the number of transactions per day for which Punches may be awarded. 7-Eleven may, in its sole discretion, modify or discontinue any Punch program at any time without notice to you.
2.3 Limitations on Punches
Punches are promotional only. Punches have no value, may not be redeemed for cash, and are not transferable to any other individual or entity. Punches will not be accumulated on the portion of any transaction that was paid for or credited by using or redeeming Points, Punches, My Rewards, other discounts or promotional codes.
If you cancel a purchase or return a product for which you have collected Punch(es), 7-Eleven may deduct the Punch(es) that you were awarded for that purchase or product.
3.1 Redeeming Point Rewards and Punches
Redemption of Point Rewards and Reward Products are subject to availability. You may only redeem Point Rewards and Reward Products at participating 7-Eleven stores in the U.S. 7-Eleven reserves the right to change or discontinue any food or drink products, and to change the amount or kind of Point Rewards or Reward Products necessary to be eligible for redemption at any time. Once Point Rewards or Reward Products have been redeemed, they cannot be credited back to your Account. At this time, Point Rewards or Reward Products may not be redeemed in the 7NOW Service.
In accordance with applicable tax laws, applicable taxes are calculated and payable by any Program member on the full amount of the purchase price before any reduction for redeemed Point Rewards or Reward Products.
If you have an Account and have properly recorded Points or Punches to your Account or converted your Points to Point Rewards or are eligible to receive a free Reward Product, there may be periods of time where your accumulated Points, Point Rewards, Punches, or Reward Products do not appear in your Account. Rest assured, such Points, Point Rewards, Punches, or Reward Products are still linked to your Account, and are available for conversion or redemption in accordance with these Program Terms once availability resumes.
3.2 Obtain and Redeem Point Rewards with your Points
You may obtain Point Rewards with your Points, which can be redeemed for certain items or for discounts on eligible items at the time of purchase at participating 7-Eleven stores in the U.S. We reserve the right to add or delete products and services eligible for redemption using Point Rewards at any time, at our sole discretion, without notice. We reserve the right to add or remove the availability of any dollar-denominated discount eligible for redemption using Points at any time, at our sole discretion, without notice. For further details of items you can obtain with your Point Rewards, please log into your Account and follow the prompts to view the list of available items. Points cannot be redeemed on purchases of the following products/services: fuel, age-restricted items (such as cigarettes, tobacco, lottery tickets and alcohol), financial services, prepaid card products, money orders, gift cards, phone cards, stamps, Post Office stamps and merchandise, event tickets, bus tickets and passes, charitable donations, gift with purchases or as may be excluded in a particular promotions, and any other items specified as exclusions from time to time (collectively, the “Excluded Items”). In order to obtain Point Rewards with your Points, follow the prompts in your Account to convert your Points into redeemable items or in-store at the register to convert your Points into discounts (each will be represented as a redeemable item in the “digital wallet” in your Account, “Point Rewards,” and together with Punch Rewards, collectively, “My Rewards”). When obtaining a Punch Reward with your Points, you must have enough Points to obtain the applicable Point Reward. POINT REWARDS MAY NOT BE USED TO OBTAIN EXCLUDED ITEMS. Once the Points you have accumulated are converted into Point Rewards, those Points will immediately be deducted from your Account, and cannot be credited back to your Account or converted into another Point Reward. You must use the same Account when converting Points to Point Rewards and cannot combine and convert Points accumulated in separate Accounts into Point Rewards.
3.3 Redeeming Punches
You may only redeem Punches for a free Reward Product at participating 7-Eleven stores in the U.S. You will qualify for one free Reward Product based upon the applicable number of Punches (as we may specify) you have properly recorded to your Account and/or 7Rewards Card. If you have created an Account and have properly linked and recorded the applicable number of Punches (as we may specify) to your Account, your Account will be updated so that you can scan to receive your free Reward Product. You must use the same Account when redeeming Punches and cannot combine Punches accumulated in separate Accounts to redeem your free Reward Product. At this time, Punches may not be redeemed in the 7NOW App.
4.1 Prohibited Conduct
In addition to the restrictions you agreed to in 7-Eleven’s Terms, you agree that any fraud, attempted fraud, suspected fraud, or abuse of the Program or these Program Terms is expressly prohibited and engaging in any of these activities will be grounds for immediate termination and disqualification from the Program and may lead to the forfeiture of all earned Points and Punches.
4.2 Expiration
POINTS AND PUNCHES WHICH HAVE ACCUMULATED BY A PRE-ENROLLED PARTICIPANT WILL EXPIRE SIXTY (60) DAYS AFTER THE POINT OR PUNCH IS EARNED UNLESS THE 7REWARDS CARD OR PHONE NUMBER IS LINKED TO AN ACCOUNT BEFORE THE EXPIRATION OF SUCH SIXTY (60) DAY PERIOD. UNLESS OTHERWISE PROHIBITED BY LAW, ALL ACCUMULATED POINTS AND PUNCHES IN YOUR ACCOUNT WILL AUTOMATICALLY EXPIRE IF FOR NINETY (90) CONSECUTIVE DAYS YOU HAVE NOT EITHER
IN THE EVENT THAT YOU HAVE MY REWARDS (INCLUDING POINT REWARDS AND PUNCH REWARDS) IN YOUR ACCOUNT, YOU HAVE THIRTY (30) DAYS FROM THE DATE OF CONVERSION OR EARNING TO REDEEM THOSE MY REWARDS, OTHERWISE THEY WILL EXPIRE.
4.3 Discrepancies
If you believe there is a discrepancy with the number of accumulated Points or Punches or any My Rewards in your Account, you must notify us at the contact particulars below within sixty (60) days of the discrepancy date or it will be deemed correct.
4.4 Lost 7Rewards Card or Compromised Accounts
If your 7Rewards Card has been lost or stolen, you should notify us immediately at the contact particulars below. When 7Eleven is made aware of a lost or stolen 7Rewards Card, it will flag the card as lost or stolen and the lost or stolen card will be rendered inactive. A replacement 7Rewards Card can be obtained at a 7-Eleven participating location. If the lost or stolen 7Rewards Card is linked to your Account, your registration profile and the accumulated, unredeemed Points, Punches and My Rewards at the time such card is rendered inactive will remain intact. If the lost or stolen 7Rewards Card is not linked to your Account, your accumulated Points and Punches at the time such card is lost or stolen will also be lost and unrecoverable. We are not responsible for any Points, Punches or My Rewards used by a third party using a lost or stolen 7Rewards Card, and if the lost or stolen 7Rewards Card is not linked to your Account we are not responsible for the use or loss of any of your Points and Punches. Should the security of your Account be compromised, including in the event your mobile phone or other electronic device capable of accessing your Account is lost, stolen or compromised, you should re-set your Account password immediately. We are not responsible for any Points, Punches or My Rewards used by a third party accessing your Account.
4.5 Member Communications
By creating an Account, you consent to receive electronic communications from 7-Eleven (e.g., via email or by posting notices on the 7-Eleven App or Sites). These communications may include notices about promotional events, your Account (e.g., payment authorizations, password changes, security concerns and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing.
4.6 Promotional Events
From time to time, 7-Eleven may offer promotional events. By providing your email address, you consent to be automatically entered into our promotional events. As part of your consent, you authorize 7-Eleven to communicate with you electronically (via email) about such promotional events, and to send you the promotional events’ descriptions and official terms and conditions that apply to such promotional events. THE WINNER OF ANY PROMOTIONAL EVENTS MAY BE REQUIRED TO SATISFY ADDITIONAL CRITERIA IN ACCORDANCE WITH APPLICABLE TERMS AND CONDITIONS, INCLUDING COMPLETING AND RETURNING A WAIVER AFFIDAVIT AND LIABILITY/PUBLICITY RELEASE IN ORDER TO RECEIVE THE APPLICABLE PRIZE. In the event you are a winner, we may share your name and contact information with a third-party promotional company in order to facilitate the fulfillment of your prize and you consent to such sharing. In the event that you wish withdraw your consent to such sharing, or desire to opt out of marketing and promotional communications and events, you can do so by
4.7 Program Cancellation or Change
7-Eleven reserves the right to change or modify the Program and these Program Terms at any time and in our sole discretion. We specifically reserve the right to amend or alter the Program, any Program benefit or award/reward or these Program Terms with or without notice. If we cancel or make changes to the Program and/or these Program Terms, we may provide notice of such changes, such as by sending an email notification, providing notice through the Services or updating the “Last Updated” date at the beginning of these Program Terms. By continuing to access or participate in the Program, you confirm your acceptance of the revised Program Terms and all of the terms incorporated therein by reference. We encourage you to review these Program Terms frequently to ensure that you understand the terms and conditions that apply when you access or participate in the Program. If you do not agree to the revised Program Terms, you may not access or participate in the Program. If 7-Eleven cancels the Program, it will provide at least sixty (60) days’ advance notice of the cancellation through a notification in the 7-Eleven App and at www.7-eleven.com/7rewards. You are responsible for checking the 7-Eleven App and the 7Rewards section of the 7-Eleven Site for updates about the Program. If 7-Eleven cancels the Program, all of your Points, Punches and My Rewards will automatically and immediately expire upon the effective date of cancellation. If no Points or Punches are recorded in your Account for 366 consecutive days, you become bankrupt, commit fraud, misrepresent any information, violate any Terms, abuse your Program privileges or act in any other way to the detriment of us, our partners, our suppliers or the Program, we may, without affecting our other rights, disclose such information requested by proper authorities, terminate your enrollment and/or cancel your Points, Punches or My Rewards. If any Points, Punches or My Rewards are cancelled for any reason, they become void without compensation. 7-Eleven reserves the right, at its sole discretion, to cancel or suspend the Program without notice should a virus, bug or any other cause beyond the reasonable control of 7-Eleven corrupt the security or proper administration of the Program.
Any fraudulent, deceptive, unauthorized, or otherwise unlawful participation in the Program or use of the 7Rewards Card, the Services, or your Account is strictly prohibited, and may result in immediate termination or disqualification from the Program and cancellation of your Account. The 7Rewards Card is the property of 7-Eleven and may be revoked at any time by 7-Eleven in its sole discretion. Any unauthorized reproduction of the 7Rewards Card may lead to legal prosecution and cancellation of your Account and the expiration of all accumulated Points, Punches and My Rewards.
IF YOUR ACCOUNT IS CANCELLED, ANY REMAINING POINTS, PUNCHES AND MY REWARDS WILL EXPIRE.
4.8 Your Choices
As part of the Program, you will have access to your Account on the 7-Eleven App or 7-Eleven Site, which will provide information about your Account, including your accumulated Points, Punches and My Rewards, and your Account preferences. From the Account, you can update your profile information and can manage Account settings, such as opt-outs.
4.9 Disclaimers
IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN 7-ELEVEN’S TERMS LOCATED AT WWW.7-ELEVEN.COM/TERMS, IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO THE PROGRAM, 7REWARDS CARD, OR ANY PROMOTIONAL EVENTS. OUR TOTAL LIABILITY TO YOU WITH RESPECT TO THE PROGRAM, PROMOTIONAL CONTESTS, AND CONTENT THEREIN, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE GREATER OF
THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR ACCOUNT. CERTAIN APPLICABLE LAWS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
4.10 Canada Program
If you have a 7Rewards Card or an Account you may also be eligible to participate in the Canada 7Rewards Loyalty Program based on the Terms and Conditions located at www.7eleven.ca/7rewards and collect points, punches and rewards based on purchases made in Canada, so long as your 7Rewards Card or your Account barcode (accessed through the 7-Eleven App or mobile version of the 7-Eleven Site) is scanned at the time of purchase or you provide the phone number linked to your Account at the time of purchase in order to record and qualify your purchase, redemptions or use of any such collected Points, Punches or My Rewards are made in the United States of America and your Account settings are set to the United States of America. Points and Punches accumulated from the Program can only be redeemed in participating stores in the U.S., and cannot be combined with any accumulated Points and Punches from the Canada 7Rewards Loyalty Program.
4.11 Other
The Program is void where prohibited. Your accumulated Points and Punches and any My Rewards available for redemption are promotional in nature, have no cash value, and cannot be sold, copied, shared, or transferred. No substitutions, assignments, or transfers of any Qualifying Purchases will be permitted. 7-Eleven's decisions in connection with this Program are final and binding. 7-Eleven will not be responsible for any Internet, mobile device, computer, or communications-related failures or any events beyond the reasonable control of 7-Eleven. Any provision of these Program Terms deemed unenforceable will be enforced to the maximum extent permissible, and the remainder of these Program Terms will remain in effect.
We reserve the right to impose volume limitations on some items, and to offer additional and/or different benefits to some members based on geographic location, participation in the Program, or other criteria determined by us.
Your Account, your 7Rewards Card, and accumulated Points, Punches and My Rewards are personal to you, and may not be sold, transferred or assigned to, or shared with family, friends, or others, and may not be used for any commercial purpose.
The Program is subject to 7-Eleven's Privacy Notice located at https://www.7-eleven.com/legal/consumer-privacy-notice.
If you have any questions, comments or concerns about the Program or these Program Terms, you may contact us at the following address(es):
7-Eleven, Inc.
Attn: Customer Care
Box 711, Dallas, TX 75221-0711
Phone: 1-800-255-0711
Email: 7-11custrel@7-11.com
The 7-Eleven Fuel Loyalty program (“Fuel Loyalty Program”) offers discounts and other benefits for fuel purchases made by 7Rewards members at participating 7-Eleven stores. Any discount on fuel through the Fuel Loyalty Program is limited to $1.00 per gallon, twenty (20) gallons per transaction, and up to two (2) transactions per calendar date and is subject to the Fuel Loyalty Program terms and conditions below.
These Fuel Loyalty Program terms and conditions are subject to and made a part of Part Two of the Terms.
5.1 Eligibility & Enrollment
To be eligible to participate in the Fuel Loyalty Program and receive Fuel Loyalty Savings ("Savings"), you must be a legal resident of the 50 United States or District of Columbia and age 16 or older. If you are 16 or 17 years old, you may only participate in the Fuel Loyalty Program under the supervision of a parent or legal guardian who agrees to be bound by these terms and conditions. To accumulate Savings, you must be a member of the 7Rewards Program and have a verified phone number linked to your Account. You may only have one phone number tied to your account.
5.2 Fuel Loyalty Program Description
5.2.1 Accumulating Savings
Savings will reduce the per-gallon price of fuel. You may earn Savings in the following ways, subject to the limitations set forth in Section 5.2.2:
<Savings will not be accumulated on the portion of any transaction that was paid for or credited by using or redeeming 7Rewards Points, Punches, My Rewards, other discounts or promotional codes. Savings will not be accumulated on the purchase of fuel or payment of taxes.
5.2.2 Redeeming Savings
You must be physically present at a participating 7-Eleven location to redeem Savings. Please visit the 7-Eleven App to identify participating locations. You can redeem Savings before initiating your transaction at the pump by:
Once you have connected your Account to the fuel transaction, Savings are automatically applied to your fuel purchase. See Section 5.2.3 for daily and transaction-based limits on redeeming Savings.
5.2.3 Limitations on Redeeming Savings
The maximum Savings that can be redeemed in a single Fuel Loyalty transaction is $1.00 per gallon per transaction, up to twenty (20) gallons per transaction, up to two (2) transactions per calendar date.
7-Eleven reserves the right to impose geographical limitations between transactions in a single day to prevent fraud or abuse.
You may only redeem Savings using a credit card or method of payment stored in your 7-Eleven App. Cash payments, EBT payments, and Fleet cards are not eligible forms of payment to receive Savings.
Savings are promotional only. Savings may not be redeemed for cash and are not transferable to any other individual or entity. Savings may also not be redeemed on prepayments of fuel.
Savings are not available where prohibited by law.
5.2.4 Expiration of Savings
Savings expire according to the following schedule:
5.3 Miscellaneous
5.3.1 Authorizing Limit on Card Transactions
When you initiate a fuel purchase at the pump without pre-selecting the total fuel amount, 7-Eleven will put a preauthorization hold on your method of payment which may exceed your eventual transaction amount. When your transaction is completed, 7-Eleven will issue a refund of the hold amount and your method of payment will be charged for the actual transaction amount. Depending on your bank, it may take up to several business days for the hold amount to be refunded to your account. If you wish to specify the amount placed on hold, please pre-select the amount of fuel you would like to purchase when you initiate your transaction.
5.3.2 Discrepancies
If you believe there is a discrepancy with the number of accumulated Savings or Points in your Account, you must notify us at 1-800-255-0711 within sixty (60) days of the discrepancy date or it will be deemed correct.
5.3.3 Fuel Loyalty Program Cancellation or Change
The Fuel Loyalty Program may be changed, modified, or cancelled pursuant to Section 4.7 of the Program Terms.
6.1 Program Description
The 7-Eleven Gold Pass program (“7-Eleven Gold Pass”), formerly known as 7NOW Gold Pass, is an automatically renewing subscription service with delivery benefits and now added benefits for in store purchases offered by 7-Eleven. If you become a member of 7-Eleven Gold Pass, the delivery fee(s) charged on all 7NOW Orders will be waived for you. Applicable taxes and additional fees, such as a convenience fee charged on all 7NOW orders or a Small Basket, Small Cart or Small Order Fee charged on orders less than certain amounts, may apply. Current monthly fees and benefits for 7-Eleven Gold Pass are available on 7-Eleven and 7NOW apps. For qualifying students, 7-Eleven Gold Pass offers a lower monthly or yearly subscription fee and additional perks under the 7-Eleven Gold Pass student plan (“7-Eleven Gold Pass Student Plan”).
Please be aware that your subscription will automatically renew for additional monthly or yearly periods at the end of your initial term, at the then-current 7-Eleven Gold Pass fee (prices subject to change), unless you cancel your subscription in accordance with Section 6.5 below.
By purchasing a subscription, you agree to be bound by these Terms, including this Section 6, and 7-Eleven reserves the right to disqualify you from participating in 7-Eleven Gold Pass if you violate any of these Terms.
7-Eleven Gold Pass is only applicable for certain 7NOW Orders. 7NOW delivery services are limited to participating locations. See Part Three, Section 4 below for additional information about the availability of the 7NOW service, and below for additional information regarding 7-Eleven Gold Pass fees, eligibility, and modifications.
6.2 Recurring Subscription Fees
Fees for 7-Eleven Gold Pass are recurring monthly or yearly payments (except where otherwise identified) as described in the course of your subscription purchase transaction with 7-Eleven. Your subscription begins upon payment of a first installment of subscription fees. Each subscription renews monthly or yearly (based on option chosen) upon the payment of automatically recurring subscription fees. Monthly fees are charged on the same day of the month that the subscription began. If such day falls at the end of a month (for example, if a subscription began on the 29th, 30th, or 31st day of a month), then membership will renew on the last day of any month that does not have that many days. If you choose to pay yearly, the yearly fees will be charged on the same day your subscription began each year. Payment and billing are subject to the conditions in Section 5 of Part Three of the Terms.
6.3 Subscription Eligibility
7-Eleven Gold Pass is open to legal residents of the 50 United States and the District of Columbia who are at least 16 years of age and have a valid 7NOW Account. Each account is limited to one 7-Eleven Gold Pass subscription, and you may not sign up for multiple subscriptions or free trials using multiple 7-Eleven accounts. Additionally, a 7-Eleven Gold Pass student offer is available to legal residents of the 50 United States and the District of Columbia who (a) are at least 16 years of age; (b) have a valid 7NOW Account or 7-Eleven Account; (c) are enrolled in a university or post-secondary school; and (d) pass the verification process. Users will be prompted to complete verification during the signup process.
6.4 Recertification and Recourse
Subscribers to the 7-Eleven Gold Pass student offer will periodically be asked to re-verify their eligibility by completing the verification process again. If a subscriber fails to re-verify their eligibility, they will have the option to switch to the standard 7-Eleven Gold Pass plan at the current market rate. If a 7-Eleven Gold Pass student offer subscriber fails to either re-verify their eligibility or opt-in to the standard 7-Eleven Gold Pass plan, their 7-Eleven Gold Pass student offer will be cancelled.
6.5 Cancellations and Refunds
You can cancel your subscription at any time by visiting your 7-Eleven or 7NOW Apps. From either app, click the 7-Eleven Gold Pass link and select the "Cancel Subscription" option. For monthly subscriptions, if you cancel your subscription any time before the end of the current billing period, the cancellation will take effect on the last day of the current billing period and you will not receive a refund of any paid subscription fees. For yearly subscriptions, if you cancel your subscription by calling the help center at 855-711- 7669 any time before the end of the current billing period, you will receive a pro-rated refund of the unused portion of the subscription fees.
6.6 Free Trials
7-Eleven may offer free trials to new 7-Eleven Gold Pass subscribers. If you initiate a subscription through a free trial offer, you will receive free access to 7-Eleven Gold Pass benefits for the duration of the free trial period communicated to you in the offer. At the end of the applicable free trial period, you will be charged the price of a monthly subscription, and your subscription will continue to renew monthly at the then-current subscription price (prices subject to change) until you cancel your subscription. To avoid any charges, you must cancel before the end of the free trial period.
6.7 Changes to or Discontinuation of 7-Eleven Gold Pass
We reserve the right in our discretion, at any time and with or without notice to you, to add to, remove, or otherwise change these 7-Eleven Gold Pass Program Terms, including by changing the subscription fee and discontinuing 7-Eleven Gold Pass entirely.
6.8 General Terms and Conditions
YOU MUST NOT (A) ENGAGE IN FRAUDULENT BEHAVIORS IN THE USE OF 7-ELEVEN GOLD PASS (INCLUDING BY USING MULTIPLE ACCOUNTS AND/OR DIFFERENT EMAIL ADDRESSES FOR THE SAME PERSON TO SIGN UP FOR 7-ELEVEN GOLD PASS FREE TRIALS OR SUBSCRIPTIONS), (B) VIOLATE ANY 7-ELEVEN TERMS, OR (C) VIOLATE AND LAWS, RULES, REGULATIONS, OR THIRD-PARTY TERMS OR POLICIES. SUCH BEHAVIORS MAY (IN 7-ELEVEN’S DISCRETION) RESULT IN DISQUALIFICATION FROM 7-ELEVEN GOLD PASS. We reserve the right to monitor all 7-Eleven Gold Pass activity and terminate your Account and/or your participation in 7-Eleven Gold Pass if we believe that you have violated these Terms, provided false or inaccurate information, or abused 7-Eleven Gold Pass, or that the use or creation of your 7NOW Account is unauthorized, fraudulent, or otherwise unlawful or in violation of these Terms or the terms and conditions of any other agreement you may have with 7-Eleven. 7-Eleven will have final discretion regarding your eligibility for, and continued participation in, 7-Eleven Gold Pass. If 7-Eleven reasonably determines that you have violated these Terms, 7-Eleven may immediately terminate your subscription without notice and without refund.
We will post an updated version of these terms at www.7-eleven.com/legal/terms, and you will be deemed to have accepted such changes by continuing to use the website, 7NOW Service, or 7-Eleven Gold Pass after the date such changes are posted. We may also choose to send you an email or other notice of any such changes.
These terms govern the purchase and sale of Products for delivery or pickup from and by local restaurants and vendors (collectively, “Merchants”, and Products sold by Merchants are “Merchant Products”) and 7-Eleven through the Apps, and the 7NOW Site. References to “we” throughout this Part Three include both 7-Eleven and Merchants. For clarity, "pickup" includes only Orders placed in advance to be picked up from a selected 7-Eleven pickup location and excludes use of the Mobile Checkout Feature or other purchases made in-store.
7-Eleven wants to make the Products you love available to you in ways that are convenient to you. In furthering this mission, we added delivery and pickup options to the Apps and the 7NOW Site (collectively, the "7NOW Service"). The 7NOW Service gives users the capability to order Products for delivery or pickup (each, an "Order") from 7-Eleven and Merchants (in areas where Merchant Products are offered). The 7NOW Service is limited to participating locations. All Orders placed using the 7NOW Service are subject to availability and your acceptance of these Terms. The 7NOW Service may not function fully or may not function without error. Neither 7-Eleven nor Merchants will have any liability to you for the 7NOW Service not fully functioning correctly.
Your placement of an Order does not necessarily assure that we will accept your Order. We reserve the right to refuse any Order in our sole discretion for any reason, including but not limited to lack of availability, errors on the 7NOW Service, and/or errors in the Order. Once a properly completed Order is received, authorization of your form of payment is received, and we have accepted your Order, we will begin preparing your Order for pickup or delivery, as applicable, and will confirm your Order.
You must have a valid, active Account to use the 7NOW Service. If you do not have an Account, you may create one at the time of your Order. Accounts are subject to all of the terms set forth in Part One above, including, specifically, the SMS/Text Messaging terms set forth in Part One, Section 8.
To access and use the 7NOW Service, you may be required to have a verified phone number linked to your Account. If your phone number is not yet verified, the 7NOW Service may prompt you to verify your phone number by requesting your phone number and delivering to your phone number a one-time SMS text message containing a 6-digit code. You may only have one phone number tied to your Account.
By using the 7NOW Service, you expressly consent to receiving Messages from us and our third party service providers, including informational text messages (such as for purposes of notifying you about the status of your Order, sending you reminders, facilitating secondary authentication, and providing other transactional information) to the phone number that you provide by any means, including through an automated telephone number dialing system. Your use of and access to the 7NOW Service is subject to all of the terms set forth in Part One above, including, specifically, the SMS/Text Messaging terms set forth in Part One, Section 8.
You may opt out of receiving certain marketing and other non-critical communications at any time as provided in Part One, Section 8 (above) and in our Privacy Notice. Please note that unsubscribing from such texts will not prevent you from receiving texts from 7-Eleven or a DSP (defined below in Section 7 of this Part Three) regarding your Order or its delivery, unless you also text "STOP" (or QUIT, END, REVOKE, OPT OUT, CANCEL, UNSUBSCRIBE) to the phone number or short code sending the Order-related messages, and even in such event, you may still receive individual texts from the DSP to enable successful delivery of your Order. You acknowledge that opting out of receiving communications may impact your use of the 7NOW Service. You agree to indemnify and hold 7-Eleven harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to your breach of the foregoing.
All prices are shown in U.S. dollars, and taxes, shipping and handling charges (if any) are additional. PRICES, PROMOTIONS AND OFFERS DISPLAYED IN THE 7NOW SERVICE ARE SOMETIMES DIFFERENT THAN THE PRICES, PROMOTIONS AND OFFERS THAT ARE DISPLAYED IN, OR ADVERTISED FOR, OUR 7-ELEVEN STORES, ON THE 7-ELEVEN APP, OR ON MERCHANT AND THIRD PARTY WEBSITES. FOR EXAMPLE, 7NOW SERVICE PRICES MAY BE HIGHER THAN PRICES LISTED IN 7-ELEVEN AND MERCHANT STORES AND ON THE 7-ELEVEN APP. We reserve the right to charge an additional fee such as a “Small Basket Fee,” “Small Cart Fee” or “Small Order Fee” if your Order does not exceed a minimum amount, which may vary by area. You will be advised of any applicable additional fees for small orders prior to checkout. Fees on Orders that include Merchant Products may vary from Orders that do not include Merchant Products. Unless offered, you may not redeem rewards, coupons or other promotions offered as a part of the 7Rewards Program for Orders placed via the 7NOW Service. All of our Products are subject to availability, and we reserve the right to impose quantity limits on any Order, to reject all or part of an Order, to discontinue offering certain Products and to substitute Products without prior notice. We strive to provide you with high-quality Products, and given the perishable nature of certain Products and market conditions beyond our control, we may be required to make substitutions from time to time. If you are not satisfied with a substitution, please contact us at 1-855-711-7669.
The delivery fee quoted at checkout may be different than the actual delivery fee for your Order. Differences may occur based on changing availability of drivers, changes in traffic, and other factors between the time you submit your Order and the time your Order is dispatched for delivery and are determined solely by our third party delivery partners. You agree to pay any such differences in the delivery fee and that 7-Eleven is under no obligation to inform you of such changes before charging your payment method for the actual delivery fee.
You represent and warrant that you are of sufficient age and are authorized to use the designated payment method. By placing you Order, you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your Order (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your Order may be cancelled. You must resolve any payment method problems before we proceed with your Order. If you want to delete your payment method or add a new payment method, you can do so at any time by accessing your Account within the 7NOW Service.
In some cases, we (or our third party payment processor) may authorize or reserve a charge on your payment method. The authorization is not a charge. However, it may reduce your available credit by the authorization amount. In the event that the amount of our authorization exceeds the total funds on deposit in your payment account, you may be subject to overdraft or non-sufficient funds charges by the bank issuing your payment method. We are not responsible for these charges and are unable to assist you in recovering them from your issuing bank.
When checking out within the 7NOW Service, you may choose to store your credit / debit card information for future use. This information will not be stored by 7-Eleven but by our payment processor, Stripe. This information will only be used to pay for purchases through the 7NOW Service when you choose to use the stored card.
From time to time, we may, in our discretion, award promotional points in association with purchases made through the 7NOW Service but are under no obligation to do so. Unless otherwise expressly stated by 7-Eleven, purchases through the 7NOW App, and delivery and pickup purchases through the 7-Eleven App do not result in Points under the 7Rewards Loyalty Program.
Once you place your Order for delivery, you will be provided with an estimated delivery time at checkout. This time is only an estimate and your actual delivery time may be longer or shorter depending on a variety of factors including, among others, traffic, distance, availability of delivery agents at any given time, and weather. 7-Eleven recommends that you provide a secure location where you can physically receive Orders, including from a DSP (as defined below). You agree to bear responsibility for receipt of Orders shipped to the delivery location specified at time of check out, and 7-Eleven does not bear liability for any Order left unattended by you, a DSP, or otherwise.
You are responsible for inspecting all Products you receive from us for any damage or other issues upon delivery. 7-Eleven reserves the right to charge you the full Order amount if you or your designated recipient is not at the designated delivery location when the delivery agent arrives to complete the delivery as well as a restocking or return fee. Such charge will not result in a 7-Eleven Cash Award. For deliveries containing alcohol or other age-restricted products, see Section 12 below for additional requirements.
7-Eleven may from time to time engage third-party delivery service providers to facilitate the delivery of Orders (each a “DSP”). By placing an Order for delivery, you agree and accept that an Order may be delivered by one or more DSPs.
You acknowledge and agree that 7-Eleven (a) does not supervise, direct, control, or monitor any Merchant or DSP’s provision of Products or services, (b) has no responsibility, obligation, or liability for the acts or omissions of, or any interaction between you and any Merchant or DSP, (c) will not assess or guarantee the suitability, legality, or ability of any Merchant or DSP, (d) is not responsible for Merchants’ food preparation or Product offerings, food or Product handling, or the safety of the food or other Products, or whether the photographs, images, menu or product listings, catalog, item descriptions, or other menu, product, or catalog information (including nutrition, ingredient, and/or allergen information) displayed through the 7NOW Service accurately reflects the Products sold by Merchants and/or delivered by DSPs, and (e) does not verify Merchants’ compliance with applicable laws or regulations.
You may also have the option to place an Order for delivery by an autonomous delivery vehicle (“ADV”) from participating locations. If you choose to have your Order delivered by an ADV, the following terms apply to you:
When you place an Order through the 7NOW Service, 7-Eleven will place a hold authorization on your card for the amount of the transaction. The transaction will be processed depending on the status of the Order as described in more detail below.
When an Order is cancelled in time (before the transaction is processed, as explained in more detail below), 7-Eleven will reverse the charge and releases the hold authorization. The pending charge will just drop off. Because there was nothing deducted from your account, there is nothing to ever credit back to your account upon the cancellation.
You may cancel your Order, but your eligibility to not be charged depends on the status of the Order and applicable laws and regulations.
Cancellation for Orders Without Merchant Products
For delivery Orders not containing Merchant Products, if you have placed an Order for delivery, you cancel your Order, and the status of your Order has been communicated to you that the Order is in progress and a driver has not been assigned, then your payment has not been and will not be processed. However, if you have placed an Order for delivery that does not include Merchant Products, and you try to cancel that Order, but: (a) the Order is in progress or ready and driver has been assigned or (b) the Order is out for delivery, then your payment has been processed and, subject to applicable laws and regulations, you are not eligible for a charge reversal.
For pickup Orders that do not include Merchant Products, if you have placed an Order for pickup, you cancel your Order, and the status of your Order is either that the Order is in progress or that the Order is ready, and the cancellation notification is received within the first 30 minutes of the submitted Order, then your payment has not been and will not be processed.
However, if you have placed an Order for pickup, you cancel your Order, and the status of your Order is that the Order is ready, but the cancel notification was received past the first 30 minutes of the submitted Order, then your payment has been processed and, subject to applicable laws and regulations, you are not eligible for a charge reversal.
Cancellation for Orders With Merchant Products
If you have placed an Order that includes Merchant Products for delivery or pickup, and you press the “Cancel Order” button before the Merchant accepts your Order, then your payment has not been and will not be processed. The time it takes a Merchant to accept an Order may vary depending on multiple variables. However, if you have placed an Order for delivery or pickup that includes Merchant Products, and you attempt to cancel your Order after the Order tracker has appeared on the screen of the applicable 7NOW Service, then your Order has been accepted by the Merchant, your payment has been processed and, subject to applicable laws and regulations, you are not eligible for a charge reversal.
7NOW customers who receive defective or incorrect items may be eligible for refund for that particular item(s). To receive a refund, you must:
All three criteria must be met before the defective or incorrect items are eligible for refund.
Subject to applicable laws and regulations, 7NOW customers who order an item which is not received are eligible for a refund if the non-delivered item is reported to the call center within 24 hours of the expected delivery. 7-Eleven reserves the right to not issue a refund upon abuse of this policy.
If the delivery partner is unable to complete the delivery of alcohol or other age restricted products for one or more of these reasons, the customer may be charged a $20 re-stocking fee.
Refunds are not available for items when:
Once the refund is approved, the amount to be refunded will be credited back to the card or payment vehicle used to make the initial purchase. The timing of the credit to be received on your card or payment vehicle will depend on your card issuer’s policy. Under no circumstances will any refund be made with cash. All refunds are processed through 7NOW support and are not available at any store location.
We will collect applicable sales tax on Products purchased through the 7NOW Service, including applicable sales tax on delivery, shipping, handling, or other fees. If a Product or fees are subject to sales tax, you agree that the amount of taxes shown at checkout may be adjusted after checkout to reflect the actual sales tax on your purchase. Several factors may cause a difference between the sales tax shown at checkout and the actual sales tax, such as variances between processor programs and changes in tax rates.
While we work to ensure that Product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown via the 7NOW Service, at a 7-Eleven store, or in an Order confirmation. For these reasons you should not rely on the information presented, but should always read labels, warnings, and directions before using or consuming a Product. For additional information about a Product, please contact the manufacturer. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Neither 7-Eleven, its content provider(s) nor Product manufacturers assume any liability for inaccuracies, misstatements, or omissions. In the event of an error, whether on the 7NOW Service, at a 7-Eleven store, in an Order confirmation or in processing an Order, or delivering a Product, we reserve the right to correct such error and revise your Order accordingly (including charging the correct price) or to cancel the Order and refund any amount charged.
You may have the option to order alcohol Products from participating locations. You agree that you will comply with all applicable laws and not cause 7-Eleven to contravene any applicable laws. You agree that you are 21 years of age or older if you order alcohol Products. You agree to provide valid government-issued identification during the ordering process and again upon pick-up or delivery of alcohol Products. You agree that we cannot deliver alcohol Products to “dry” areas or areas where possession of alcohol is otherwise prohibited, or to persons who are under the legal age or who, in the sole determination of the delivery agent, are intoxicated when receiving delivery of such Products. Lastly, you agree that if any applicable legal requirements for the delivery of alcohol are not met, 7-Eleven reserves the right to cancel either the alcohol-related portion, or your entire Order, in its sole discretion.
7-Eleven and its delivery partners reserve the right to refuse delivery to a customer who
You are not permitted to resell or otherwise use the Products for commercial purposes.
If you have any questions or concerns relating to your Order, please contact us at 1-855-711-7669.
16.1 Referral Program Eligibility
7-Eleven may, from time to time and at our discretion, offer the 7NOW Refer-a-Friend Referral Program (“Referral Program”). When available, the Referral Program is open to legal residents of the 50 United States and District of Columbia who are at least 16 years of age and have a valid 7NOW Account. When, at any given time, the Referral Program is made unavailable, your Referral Codes and Referral Awards (defined below) may automatically be cancelled and you may not be permitted to redeem those Referral Codes or Referral Awards.
16.2 How to Participate
For a referrer to receive a promotional credit award (that can be applied to receive a specified discount off the purchase price of a 7NOW delivery Order which does not contain Merchant Products) (a “Referral Award”) for sending their unique “Referral Code” to a new individual:
Referral Awards earned from a referred person’s use of your unique Referral Code in accordance with the instructions above will be applied to your 7NOW Account for use on delivery Orders which do not contain Merchant Products. For each Referral Code used by a referred person in accordance with the instructions above and these Terms, the referred person will also receive their own Referral Award of the same value. Referral Award value is subject to change during the Promotion Period but will be specified at the time the Referral Code is sent or received. Referrals are subject to verification by us. We may ask you or the referred person to complete other reasonable requests during verification. After verification, we will apply the applicable Referral Award to your 7NOW Account. EACH REFERRAL AWARD WILL EXPIRE IF IT IS NOT USED WITHIN 30 DAYS AFTER IT IS APPLIED TO YOUR 7NOW ACCOUNT.
LIMIT: MAXIMUM OF 50 REFERRAL AWARDS CAN BE EARNED TO YOUR ACCOUNT THROUGH THE REFERRAL PROGRAM, REGARDLESS OF HOW THE REFERRAL AWARDS ARE EARNED. YOU ARE LIMITED TO FIVE REFERRAL AWARDS IN YOUR ACCOUNT AT A TIME. ANY ADDITIONAL REFERRAL AWARDS EARNED WHILE YOU HAVE FIVE REFERRAL AWARDS IN YOUR ACCOUNT ARE VOID. YOU MUST NOT ENGAGE IN FRAUDULENT BEHAVIORS OR SPAM TO OBTAIN REFERRALS, VIOLATE ANY 7-ELEVEN TERMS OR VIOLATE ANY LAWS, RULES, REGULATIONS, OR THIRD-PARTY TERMS OR POLICIES TO OBTAIN REFERRALS. SUCH BEHAVIORS MAY RESULT IN DISQUALIFICATION FROM THE REFERRAL PROGRAM.
16.3 Referral Program Representations and Warranties
You represent and warrant that:
16.4 Referral Program General Terms and Conditions
The Referral Program and Referral Rewards are void where prohibited by law. Your accumulated Referral Awards available for redemption are promotional in nature, have no cash value, and cannot be sold, copied, shared, or transferred, and are for individual use only. No substitutions, assignments, or transfers of any Referral Awards will be permitted. Referral Awards and Referral Codes may not be applied toward previous purchases or the purchase of gift cards. Only one Referral Award or one Referral Code may be used per delivery Order. 7-Eleven's decisions in connection with this Referral Program are final and binding. 7-Eleven will not be responsible for any Internet, mobile device, computer, or communications-related failures or any events beyond the reasonable control of 7-Eleven. Any provision of these Referral Program Terms deemed unenforceable will be enforced to the maximum extent permissible, and the remainder of these Referral Program Terms will remain in effect.
We reserve the right (in our sole discretion) to disallow Referral Awards that were issued in error or that were not earned legitimately. We reserve the right to make certain Referral Codes or Referral Awards selectively available to certain individuals at any time based on activity, geographic location, program participation or other factors determined in our sole discretion. The receipt of a Referral Code or a Referral Award does not entitle Referral Program participants to any vested right with respect to the Referral Code or Referral Award or the Referral Program. You agree the Company will not have any liability for any modification or termination of the Referral Program, even if any modification or termination affects your ability to use any Referral Codes or Referral Awards already issued. Upon termination of the Referral Program, your Referral Codes and Referral Awards may automatically be cancelled and you may not be permitted to redeem those Referral Codes or Referral Awards. We are not responsible for Referral Codes or Referral Awards lost due to fraudulent or unauthorized use of your Account. You agree not to engage in fraud or abuse in your use of the Referral Program. Any fraud or abuse relating to your accumulation of Referral Codes or Referral Awards or distribution of Referral Codes or other non-compliance with these Terms, all as determined in our sole discretion, may result in the annulment of all Referral Awards earned under the Referral Program, and we may terminate your ability to participate in the Referral Program. We reserve the right to monitor all Referral Program activity and terminate your Account and/or your participation in the Referral Program if we believe (in our sole discretion) that you have violated the Terms, provided false or inaccurate information, abused the Referral Program, or that the use of your 7NOW Account is unauthorized, fraudulent, or otherwise unlawful or in violation of these Terms or the terms and conditions of any other agreement you may have with 7-Eleven. 7-Eleven will have final decision in any disputes over Referral Codes, Referral Awards, or your participation in the Referral Program.
The Referral Program is subject to 7-Eleven's Privacy Notice located at https://www.7-eleven.com/legal/consumer-privacy-notice. We reserve the right in our discretion at any time and without prior notice to you to add to, remove, or otherwise change these Reward Program Terms, including, without limitation, by changing the Referral Awards, modifying how you may earn Referral Awards, modifying the duration and expiration of Referral Awards, changing the maximum amount of Referral Awards that you may earn, and discontinuing the Referral Program entirely. We will post an updated version of these terms on the www.7-eleven.com/terms website, and you will be deemed to have accepted such changes by continuing to use the website, 7NOW Service, or the Referral Program after the date such changes are posted. We may also choose to send you an email or other notice of any such changes.
17.1 7-Eleven Cash Program Eligibility
The 7-Eleven Cash program (“7-Eleven Cash Program”) is a free promotional program in which 7-Eleven Cash Awards (defined below) are awarded to eligible users of the 7NOW App, and delivery and pickup purchasers using the 7-Eleven App. There are no membership fees associated with the 7-Eleven Cash Program. You may only participate in the 7-Eleven Cash Program via the 7-Eleven App or 7NOW App.
17.2 Accumulating 7-Eleven Cash Awards
Except for purchases of certain Excluded 7-Eleven Cash Items identified below, the 7-Eleven Cash Program enables you to accumulate promotional cashback awards (“7-Eleven Cash Awards”) on delivery and pickup purchases using the 7-Eleven App or 7NOW App (“Qualifying 7-Eleven Cash Purchases”) in the United States. 7-Eleven Cash Awards are automatically deposited in your 7-Eleven Cash Account after the delivery or pickup of the relevant Qualifying 7-Eleven Cash Purchase has been successfully completed. Regular 7NOW users will receive 5% of their Qualifying 7-Eleven Cash Purchase amount as a 7-Eleven Cash Award, and 7-Eleven Gold Pass members will receive 10% of their Qualifying 7-Eleven Cash Purchase amount as a 7-Eleven Cash Award. 7-Eleven Cash Awards will not be accumulated on (a) taxes, fees, delivery charges, tips, or subscription fees; (b) Orders that include Merchant Products (including items that would otherwise qualify as a Qualifying 7-Eleven Cash Purchase but are purchased in the same Order as a Merchant Product); and (c) purchases of the following products/services: fuel, age-restricted items (such as cigarettes, tobacco, lottery tickets and alcohol), financial services, prepaid card products, money orders, gift cards, phone cards, stamps, Post Office stamps and merchandise, event tickets, bus tickets and passes, charitable donations, gift with purchases or as may be excluded in a particular promotions, and any other items specified as exclusions from time to time (collectively, the “Excluded 7-Eleven Cash Items”). 7-Eleven Cash Awards will not be accumulated on the portion of any transaction that was paid for or credited by using or redeeming My Rewards or other discounts or promotional codes. Any 7-Eleven Cash Award that would cause the value in your 7-Eleven Cash Account to exceed $1,000 in any single day is void and will not be awarded or available for redemption. We reserve the right to add or delete products and services eligible for redemption or 7-Eleven Cash Award collection at any time, at our sole discretion, without notice.
If you cancel or return a Qualifying 7-Eleven Cash Purchase for which you have accumulated 7-Eleven Cash Awards, 7-Eleven may deduct from your 7-Eleven Cash Account the 7-Eleven Cash Awards that you were awarded for that purchase.
To view the value of your 7-Eleven Cash Account, you can access the transaction history on the 7-Eleven App or 7NOW App and see the 7-Eleven Cash Awards deposited for each Qualifying 7-Eleven Cash Purchase you have made. 7-Eleven Cash Awards may take longer than 24 hours from the time of the last Qualifying 7-Eleven Cash Purchase to show up in your 7-Eleven Cash Account. We reserve the right, in our sole discretion, to limit the number of transactions per day (typically four per day) for which 7-Eleven Cash Awards may be awarded as well as the amount of 7-Eleven Cash Awards per day that a 7-Eleven Cash Program member may earn.
UNLESS OTHERWISE PROHIBITED BY LAW, ALL ACCUMULATED 7-ELEVEN CASH IN YOUR -ELEVEN CASH ACCOUNT WILL AUTOMATICALLY EXPIRE IF FOR NINETY (90) CONSECUTIVE DAYS YOU HAVE NOT EITHER
17.3 Redeeming 7-Eleven Cash Awards
Once a 7-Eleven Cash Award is added to your 7-Eleven Cash Account, you can redeem it by selecting 7-Eleven Cash Account as the payment option when making eligible purchases at participating 7-Eleven stores and for delivery or pickup on the 7-Eleven App or 7NOW App. Unless otherwise expressly stated by 7-Eleven, 7-Eleven Cash Awards may not be used to purchase goods or services on the Sites. 7-Eleven Cash Awards cannot be used to purchase Excluded 7-Eleven Cash Items. We reserve the right to add or delete products and services eligible for redemption using 7-Eleven Cash Awards at any time, at our sole discretion, without notice.
In accordance with applicable tax laws, taxes are calculated and payable on the full amount of the purchase price before any reduction for 7-Eleven Cash Awards redeemed from your 7-Eleven Cash Account.
17.4 Prohibited Conduct
In addition to the restrictions you agreed to elsewhere in these Terms, you agree that any fraud, attempted fraud, suspected fraud, or abuse of the 7-Eleven Cash Program is expressly prohibited and engaging in any of these activities will be grounds for immediate termination and disqualification from the 7-Eleven Cash Program and may lead to the forfeiture of all earned 7-Eleven Cash Awards and cancellation of your 7-Eleven Cash Account.
17.5 Discrepancies
If you believe there is a discrepancy with the number of accumulated 7-Eleven Cash Awards in your 7-Eleven Cash Account, you must notify us at the contact particulars below within sixty days of the discrepancy date or it will be deemed correct.
17.6 Compromised Accounts
If your 7-Eleven Cash Account has been compromised, please notify us at 1-800-255-0711 and we will place your accounts on hold to prevent further use of the value within your 7-Eleven Cash Account. We are not responsible for the use or loss of any of your 7-Eleven Cash Awards used by a third party accessing a compromised 7-Eleven Cash Account. Should the security of your 7-Eleven Cash Account be compromised, including in the event your mobile phone or other electronic device capable of accessing your 7-Eleven Cash Account is lost, stolen or compromised, you should re-set your passwords immediately.
17.7 Member Communications
By participating in the 7-Eleven Cash Program, you consent to receive electronic communications from 7-Eleven (e.g., via email or by posting notices on the 7-Eleven App, 7NOW App, or Site). These communications may include notices about promotional events, your 7-Eleven Cash Account (e.g., payment authorizations, password changes, security concerns and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing.
17.8 7-Eleven Cash Program Cancellation or Change
7-Eleven reserves the right to change or modify the 7-Eleven Cash Program at any time and in our sole discretion. We specifically reserve the right to amend or alter the 7-Eleven Cash Program or any 7-Eleven Cash Program benefit or award/reward with or without notice. If we cancel or make changes to the 7-Eleven Cash Program, we may provide notice of such changes, such as by sending an email notification, providing notice through the Services or updating the “Last Updated” date at the beginning of these Terms. By continuing to access or participate in the 7-Eleven Cash Program, you confirm your acceptance of the revised Terms and all of the terms incorporated therein by reference. We encourage you to review these Terms frequently to ensure that you understand the terms and conditions that apply when you access or participate in the 7-Eleven Cash Program. If you do not agree to the revised Terms, you may not access or participate in the 7-Eleven Cash Program. If 7-Eleven cancels the 7-Eleven Cash Program, it will provide at least 30 days’ advance notice of the cancellation through a notification in the 7-Eleven App. You are responsible for checking the 7-Eleven App, 7NOW App, and the 7NOW section of the Site for updates about the 7-Eleven Cash Program. If 7-Eleven cancels the 7-Eleven Cash Program, your accumulated 7-Eleven Cash Awards will remain in your 7-Eleven Cash Account until 90 days after the 7-Eleven Cash Program has been cancelled. After the 90 days, 7-Eleven Cash Awards can no longer be used. 7-Eleven reserves the right, at its sole discretion, to cancel or suspend the 7-Eleven Cash Program without notice should a virus, bug or any other cause beyond the reasonable control of 7-Eleven corrupt the security or proper administration of the 7-Eleven Cash Program.
17.9 Disclaimers
IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN 7-ELEVEN’S TERMS LOCATED AT WWW.7-ELEVEN.COM/TERMS, IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PROFESSIONAL ADVISORS, OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO THE 7-ELEVEN CASH PROGRAM. OUR TOTAL LIABILITY TO YOU WITH RESPECT TO THE 7-ELEVEN CASH PROGRAM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE GREATER OF
1. THE TOTAL AMOUNT YOU SPENT ON QUALIFYING 7-ELEVEN CASH PURCHASES IN THE MOST RECENT TWELVE-MONTH PERIOD, OR
2. IF YOU HAVE NOT PAID 7-ELEVEN, THE AMOUNT OF USD$100.
THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF THE 7-ELEVEN CASH PROGRAM OR YOUR 7-ELEVEN CASH ACCOUNT. CERTAIN APPLICABLE LAWS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
17.10 Other
The 7-Eleven Cash Program is void where prohibited. Your accumulated 7-Eleven Cash Awards are promotional in nature, have no cash value (the 7-Eleven Cash Awards are available only for use at participating 7-Eleven locations and for delivery or pickup on the 7-Eleven App or 7NOW App), and cannot be sold, copied, shared, or transferred. No substitutions, assignments, or transfers of any Qualifying 7-Eleven Cash Purchases or 7-Eleven Cash Awards will be permitted. Your 7-Eleven Cash Account and your accumulated 7-Eleven Cash Awards are personal to you, and may not be sold, transferred or assigned to, or shared with family, friends, or others, and may not be used for any commercial purpose.
7-Eleven's decisions in connection with this 7-Eleven Cash Program are final and binding. 7-Eleven will not be responsible for any Internet, mobile device, computer, or communications-related failures or any events beyond the reasonable control of 7-Eleven. Any provision of these Terms deemed unenforceable will be enforced to the maximum extent permissible, and the remainder of these Terms will remain in effect. We reserve the right to impose volume limitations on some items, and to offer additional and/or different benefits to some members based on geographic location, participation in the 7-Eleven Cash Program, or other criteria determined by us.
The 7-Eleven Cash Program is subject to 7-Eleven's Privacy Notice located at https://www.7-eleven.com/legal/consumer-privacy-notice.
We will post an updated version of these terms at www.7-eleven.com/legal/terms, and you will be deemed to have accepted such changes by continuing to use the website, 7NOW Service, or 7-Eleven Gold Pass after the date such changes are posted. We may also choose to send you an email or other notice of any such changes.
These Additional Terms are applicable to your use of the Mobile Checkout Feature of the 7-Eleven App or the Mobile Checkout webpage (“Mobile Checkout Feature”).
The Mobile Checkout Feature enables customers to scan products at participating 7-Eleven stores with their mobile devices and use a mobile payment solution to pay for the purchase of those products. Any use of the Mobile Checkout Feature is subject to the following additional terms:
You agree to accurately scan all products before checkout when using the Mobile Checkout Feature, and to pay for all products you obtain from any 7-Eleven store. If you are unable to scan any products for any reason (including due to lack of connectivity with your mobile service), please consult with a 7-Eleven store associate to make sure all items are reflected on your physical or electronic receipt.
You agree to verify your purchase by following the instructions within the 7-Eleven App. Where you are required to show your confirmation screen to a store associate, you will do so prior to leaving the store. Where confirmation at a “Confirmation Station” is required, you will scan your confirmation screen on the Confirmation Station and wait for the green confirmation signal before leaving any store. You agree to not make a copy of the Mobile Checkout confirmation screen, either by screen shot or other method.
You agree that 7-Eleven store associates may review the products in your possession and compare such products to your receipt or proof of purchase on your mobile or other electronic device at any time and request that any products be re-scanned, and that any product or order price be re-calculated. In the event you and any 7-Eleven store associate calculate different totals for your purchase, the calculation confirmed by the 7-Eleven store associate will be the amount payable by you.
You agree to fully cooperate with us and our store associates during your use of the Mobile Checkout Feature, including by providing any identification or verification required for the purchase of certain products.
7-Eleven may alter, suspend, or terminate use of the Mobile Checkout Feature at any time at its discretion without notice to you. For certain large Mobile Checkout purchases, you may be asked to confirm your payment method and identity with a 7-Eleven store associate located at the store counter by presenting the credit card used for the transaction and a government-issued photo identification. If you are unable or unwilling to do so, you must pay for your purchase using traditional check-out methods.
During the Mobile Checkout process, you may use as your payment method your stored credit card information, Apple Pay, Google Pay, or other payment method as may be provided for in the Mobile Checkout Feature, subject the applicable terms for that payment method. 7-Eleven makes no warranty that such payment methods will be available or accessible at participating 7-Eleven stores.
You are responsible for the security of your mobile device and all purchases made using your device. Should the security of your mobile device be compromised, including in the event your mobile device capable of accessing the Mobile Checkout Feature is lost, stolen or compromised, 7-Eleven shall not be responsible for any purchases made by a third party using a lost, stolen, or compromised mobile device. 7-Eleven is under no obligation to refund or otherwise provide you with credit for any purchases made from a lost, stolen or compromised mobile device.
Some items cannot be purchased using the Mobile Checkout Feature (e.g., fuel, age-restricted items (such as cigarettes, tobacco, lottery tickets and alcohol), financial services, prepaid card products, money orders, gift cards, phone cards, stamps, charitable donations, hot food and individual fresh fruit items without a barcode, and other items which are otherwise ineligible for Mobile Checkout). In the event you scan an ineligible item, the Mobile Checkout Feature may notify you of that item’s ineligibility. For these items, you must pay for your purchase using traditional check-out methods.
Customers using the Mobile Checkout Feature via the mobile checkout page in their web browser do not earn Points or Punches on their purchases or receive prices, promotions or offers displayed in-store or in the 7-Eleven App for users of the 7-Eleven App.
Registered 7Rewards members who are using the Mobile Checkout Feature in the 7-Eleven App earn Points and Punches on purchases. You may also redeem for My Rewards, Reward Drinks, or Reward Products during purchases made using the Mobile Checkout Feature in the 7-Eleven App. To redeem Points for a My Reward using the Mobile Checkout Feature in the 7-Eleven App, you must first, prior to checkout, convert your Points to a My Reward in accordance with Section 3 of Part Two above. Your accumulation of Points and Punches and redemption of My Rewards, Drink Rewards, or Reward Products is subject to the terms and conditions of the 7Rewards program terms, which may be found in Part Two above. For users of the Mobile Checkout Feature in the 7-Eleven App, prices, promotions and offers displayed in store or in the 7-Eleven App will be reflected in the Mobile Checkout Feature; provided, however, that not all products are available for purchase through the Mobile Checkout Feature. For those items that are not available for purchase through the Mobile Checkout Feature, you will need to purchase at the register in order to receive the promotional price or other offer for users of the 7-Eleven App.
The 7-Eleven Gift Card (the “Card”) is a gift card that customers may preload with a dollar value and use to purchase goods and services in participating 7-Eleven stores. This dollar value is a prepayment for the goods and services of participating 7-Eleven stores located in the United States.
These Terms and Conditions (the “Card Terms”) are subject to, and made a part of, the Terms, and apply to your access to the Card service. The Card Terms do not alter in any way the terms or conditions of any other agreement you may have with us in respect of any products, services or otherwise. To the extent there is a conflict between the Card Terms and any other 7-Eleven terms applicable to you, the Card Terms will govern such conflict.
Unless otherwise required by law or provided in these Terms, the dollar value on your Card is nonrefundable and may not be redeemed for cash. The dollar value in your Card is not insured by the Federal Deposit Insurance Corporation (“FDIC”) and does not earn interest.
The Card is reloadable. In the United States, you can load value to your Card by visiting any participating 7-Eleven store. You may load value to your Card using a debit card, a credit card, cash (at participating 7-Eleven stores), Apple Pay or Google Pay. The value that you load to your Card may take up to 24 hours to become available for use. Once a dollar value is loaded to your Card, the transaction cannot be reversed.
The minimum amount that you may load to a Card is $5. The maximum amount that you may load is $100.
You may not use a Card to purchase lottery tickets, gift cards and money orders. Cards are non-refundable and non-exchangeable.
We do not charge any activation, service, dormancy or inactivity fees in connection with your Card or the prepaid value held therein. Your Card and the prepaid value held therein have no expiration date.
We may, from time to time, in our sole discretion offer promotional programs associated with Cards. Each promotional program is subject to the Card Terms and may also be subject to additional terms associated with the promotional program. Please review these additional terms carefully and be aware that we reserve the right to modify them at any time without notice to you.
You may request a receipt each time that you use your Card to purchase goods and services at a participating 7-Eleven store. The receipt will identify your Card as the payment method and indicate the remaining prepaid value balance on your Card.
You may check your Card balance by visiting a participating 7-Eleven store and requesting a balance receipt or by calling Customer Support at 1-866-520-4842. We will not mail you an account statement in connection with your Card. It is your responsibility to maintain your own receipts and monitor your transaction history and account balance to detect clerical, billing or accounting errors, fraud and unauthorized transactions.
In the event that you believe we have made a clerical, billing or accounting error with respect to the value maintained in your Card, please contact us at 1-866-520-4842. We will review your claim and correct any error that we discover. If we do not find an error, we will provide support for our finding. We will have no obligation to review or correct any billing error unless you provide us sufficient notice for us to review your claim within sixty (60) days of the date of the transaction in question.
Risk of loss and title for card passes to purchaser on transfer. You must therefore keep your Card in a safe place. If your Card is lost or stolen, the Card and the value maintained on the Card cannot be replaced. 7-Eleven is not responsible for any lost or stolen Cards or use of a Card without your permission.
The 7-Eleven Wallet (“Wallet”) is a service that allows customers to load a dollar value to a prepaid account and use these funds to purchase goods and services in participating 7-Eleven stores and on the 7-Eleven App and 7NOW App. This dollar value is a prepayment for the goods and services of participating 7-Eleven stores located in the United States. Unless otherwise expressly stated by 7-Eleven, Wallet funds may not be used to purchase goods or services on the Sites.
To find out if Wallet is accepted at a 7-Eleven near you, simply open the app, and click the map icon on the top right corner of your home screen and filter for “Wallet” stores.
If you can’t see “Wallet” on your home screen, go to Settings > Privacy > Location Services > 7-Eleven (iOS) or to Settings> Apps & Notifications > 7-Eleven > Permissions > Location (Android) on your phone to allow location services. You must also be near one of the 7-Eleven Wallet locations.
These Terms and Conditions (the “Wallet Terms”) are subject to, and made a part of, the Terms, and they apply to your access to the Wallet service. The Wallet Terms do not alter in any way the terms or conditions of any other agreement you may have with us in respect of any products, services or otherwise. To the extent there is a conflict between the Wallet Terms and any other 7-Eleven terms applicable to you, the Wallet Terms will govern such conflict.
Unless otherwise required by law or provided in these Terms, the dollar value in your Wallet is nonrefundable and may not be redeemed for cash. The dollar value in your Wallet is not insured by the Federal Deposit Insurance Corporation (“FDIC”) and does not earn interest.
To be eligible to have a Wallet, you must be located within the United States.
Your Wallet is created when you create an Account. Eligible persons can access their Wallet by using our 7-Eleven Mobile App. Follow the prompts and input the required information to update your account.
If you do not provide or update such information, or if we have reasonable grounds to suspect that you have not provided or updated such information, we shall have the right, in our sole and absolute discretion, to disable your Wallet. If you believe your Wallet account has been disabled in error, please contact us at 1-800-255-0711.
In the United States, you can load value to your Wallet by visiting any participating 7-Eleven store or using our 7-Eleven Mobile App. You may load value to your Wallet using a debit card, a credit card, cash, a 7-Eleven gift card, Apple Pay or Google Pay. The value that you load to your Wallet may take up to 24 hours to become available for use. Once a dollar value is loaded to your Wallet, the transaction cannot be reversed.
You may link a payment method to your Wallet account to make it easier to load funds to your Wallet by inputting payment method information into the Wallet mobile application.
The value that you maintain in your Wallet cannot exceed $1,000 in any single day.
The minimum amount that can be deposited to your Wallet by certain payment methods, including by debit or credit card, is $10.
You may also opt to automatically reload a preset amount of value to your Wallet when the value associated with your Wallet falls below a preset amount or on a weekly or monthly basis. In order to do so, you will be required to link a payment method to your Wallet account. We will send you a notification confirming the automatic reload terms and bill your payment method according to the schedule and amount you have selected. We will also send you a notification after each reload to let you know your Wallet has been reloaded. You can change your reload preferences at any time, but changes may take up to twenty-four (24) hours to go into effect.
You may discontinue the automatic reload feature by tapping on Wallet in the 7-Eleven Mobile App and going to “Manage Wallet”.
From time to time, 7-Eleven may offer Points in association with the load of your Wallet and/or when you use your Wallet to purchase goods and services at participating 7-Eleven stores. Details of any such promotional Points offers will be available through the 7-Eleven Mobile App and subject to any additional terms, if applicable. Please refer to Part Two of this Agreement (“Additional Terms Application to the 7Rewards Loyalty Program”) for more details.
You will be able to view and redeem the Points that you earn using your Wallet in the 7-Eleven Mobile App.
We do not charge any activation, service, dormancy or inactivity fees in connection with your Wallet or the prepaid value held therein. Your Wallet and the prepaid value held therein has no expiration date.
We may, from time to time, in our sole discretion offer promotional programs associated with the Wallet. Each promotional program is subject to the Wallet Terms and may also be subject to additional terms associated with the promotional program. Please review these additional terms carefully and be aware that we reserve the right to modify them at any time without notice to you.
You may request a receipt each time that you use your Wallet to purchase goods and services at a participating 7-Eleven store. The receipt will identify your Wallet as the payment method and indicate the remaining prepaid value balance in your Wallet.
You may view your Wallet transaction history by viewing your Wallet in the 7-Eleven Mobile App. We will not mail you an account statement in connection with your Wallet. It is your responsibility to monitor your transaction history and account balance to detect clerical, billing or accounting errors, fraud and unauthorized transactions.
In the event that you believe we have made a clerical, billing or accounting error with respect to the value maintained in your Wallet, please contact us at 1-800-255-0711. We will review your claim and correct any error that we discover. If we do not find an error, we will provide support for our finding. We will have no obligation to review or correct any billing error unless you provide us sufficient notice for us to review your claim within sixty (60) days of the date of the transaction in question.
Your Wallet account is intended to be used solely by yourself. You should not share your 7-Eleven Mobile App account username and password (“Login Credentials”) with any third party. You are solely responsible for maintaining the confidentiality and security of your 7-Eleven Mobile App Login Credentials.
If somebody else obtains your Login Credentials, they will be able to access and use your Wallet. You are responsible for all such transactions involving your Wallet, including fraudulent and unauthorized transactions.
If someone obtains unauthorized access to your Wallet, please notify us at 1-800-255-0711 and we will place your account on hold to prevent further use of the value within your Wallet. The remaining balance in your Wallet is protected from the time you notify us. We will assist you with creating new Login Credentials so that you may use your remaining prepaid value.
You may not use a Wallet to purchase lottery tickets, gift cards and money orders. Funds in the Wallet are non-refundable and non-exchangeable.
7-Eleven provides the electric vehicle charging network services (“Charging Services”) available via the 7Charge App and/or electric vehicle service equipment (an “EVSE” or “Charging Station”) that has been commissioned onto our Cloud Network. THESE 7CHARGE TERMS AND CONDITIONS (“7CHARGE TERMS”) CONSTITUTE A BINDING LEGAL CONTRACT AND ARE INCORPORATED AS PART OF THE 7-ELEVEN TERMS OF WHICH THESE 7CHARGE TERMS ARE PART 7.
BEFORE DOWNLOADING THE 7CHARGE APP OR USING ANY CHARGING SERVICES, YOU SHOULD CAREFULLY READ THE ENTIRETY OF THE 7-ELEVEN TERMS, INCLUDING WITHOUT LIMITATION THESE 7CHARGE TERMS. BY DOWNLOADING THE 7CHARGE APP OR OTHERWISE USING ANY CHARGING SERVICES, YOU AGREE TO BE (A) BOUND BY THE 7-ELEVEN TERMS, INCLUDING WITHOUT LIMITATION THESE 7CHARGE TERMS, AND (B) LIABLE FOR ANY NONCOMPLIANCE WITH THE 7-ELEVEN TERMS. IF YOU DO NOT FULLY AGREE TO THESE 7CHARGE TERMS OR THE 7-ELEVEN TERMS IN GENERAL, YOU MUST NOT USE THE 7CHARGE APP OR CHARGING SERVICES. CAPITALIZED TERMS NOT DEFINED HEREIN SHALL HAVE THE CERTAIN MEANINGS ASCRIBED TO THEM ELSEWHERE IN THE 7-ELEVEN TERMS, INCLUDING AS MAY BE SET FORTH IN TERMS INCORPORATED BY REFERENCE THEREIN (E.G., IN THE PRIVACY NOTICE).
The following are users of the Charging Services (each, a “User” or “you” and, collectively, the “Users”):
You shall not circumvent, nor shall you permit any third party to circumvent, any technological measures or features of the 7-Eleven Site, 7Charge App, EVSEs or Charging Services (collectively “7Charge”) that are intended to control access to or otherwise protect 7Charge, including without limitation any protected content or information contained or included in the foregoing. You shall not: (a) use any robot, spider, crawler, scraper or other automated means to access 7Charge, (b) take any action that imposes or may impose, in 7-Eleven’s sole discretion, an unreasonable or disproportionately large load on the 7Charge infrastructure, (c) interfere or attempt to interfere with the proper operation of 7Charge, (d) bypass or attempt to bypass any security or other measures of 7Charge that are intended to prevent or restrict access to 7Charge or (e) or otherwise use 7Charge for any purpose not expressly permitted herein.
7-Eleven reserves the right to modify, update, or otherwise revise these 7Charge Terms at any time in its sole discretion. Such revisions shall be effective immediately upon posting revised 7Charge Terms on the 7-Eleven Site or the 7Charge App. 7-Eleven shall notify you of any such changes to these 7Charge Terms by posting the date the updated 7Charge Terms takes effect on the 7-Eleven Site. By using 7Charge after 7-Eleven has posted any modification, updates, or revisions, you agree to be bound by such revised 7Charge Terms. Except with regards to the terms and conditions which, by their nature, are intended to survive termination (including without limitation any perpetual licenses you grant to 7-Eleven hereunder), if any modification, update, or other change to these 7Charge Terms is not acceptable to you, you may terminate these 7Charge Terms by terminating your 7Charge account(s) and ceasing all uses of the 7Charge App, EVSEs and Charging Services.
7Charge may be integrated with or link to other third-party services (“Linked Services”).
Interruptions to the Services. You acknowledge and agree that access to 7Charge may from time-to-time be unavailable to you, whether because of technical failures or interruptions, intentional downtime for 7Charge or changes to 7Chage, or otherwise. You agree that (i) any modification of 7Charge, and any interruption or unavailability of access to 7Charge does not constitute a default of any 7-Eleven obligations under these 7Charge Terms or which may otherwise arise in connection with your use of 7Charge and (ii) 7-Eleven shall have no liability of any nature for any such modifications, interruptions, unavailability, or failure of access.
Technical and Customer Support. You may request Charging Services technical support by contacting the following email or phone number:
You represent, warrant, and covenant the following:
You agree that a breach or violation of Sections 2, 3, 5, or 9 of these 7Charge Terms will result in immediate and irreparable injury and harm to 7-Eleven. In such event, 7-Eleven shall have, in addition to any and all other remedies it may have available to it at law or under the Terms (including without limitation monetary damages under these 7Charge Terms), the right to an injunction, specific performance or other equitable relief to prevent or otherwise remediate the given breach or violation.
You shall indemnify, defend and hold harmless 7-Eleven, its affiliates, franchisees, licensors, EVSE hardware providers (collectively, “Indemnitees”), as well as each Indemnitee’s officers, directors, employees, agents, shareholders, members and managers from and against any and all claims, losses, demands, liabilities and actions, including without limitation the payment of all attorneys’ fees and other legal expenses, that arise in connection with: (a) these 7Charge Terms, (b) any User Content alleged to infringe, misappropriate or otherwise violate any intellectual property or other proprietary right of any person or entity anywhere in the world or (z) personal injury or property damage related to your use of Charging Services. Notwithstanding the foregoing, 7-Eleven may control its own defense and engage its own legal counsel in its sole discretion.
You shall pay 7-Eleven all applicable fees and related taxes (other than taxes on 7-Eleven’s income) that arise in connection with your use of 7Charge.
You authorize 7-Eleven to temporarily charge one dollar ($1.00) to each payment method you add to your 7Charge account so as to verify validity of such payment method.
You authorize 7-Eleven to charge all applicable Charging Services fees to the payment card or other payment account(s) included in your 7Charge account. You further acknowledge and agree that a third-party payment processing company may store such payment card or other payment account information. You will be automatically charged for all fees and taxes incurred in relation to the Charging Services as such fees and taxes become due. Your obligations to pay fees continue until 7-Eleven has received all payments in full. If your payment card issuer, account or bank does not honor charges you have incurred, or otherwise incurred under your 7Charge account, you will remain directly liable to 7-Eleven for all unpaid amounts.
Non-payment of any fees, taxes or other sums due to 7-Eleven in relation to the Charging Services may result in termination of your 7Charge account, as determined by 7-Eleven in its sole discretion. 7-Eleven may, in its sole discretion, also appoint an outside debt collection agency to collect amounts owed to 7-Eleven in relation to Charging Services used by you or another individual using your account. You agree to reimburse 7-Eleven for all costs 7-Eleven incurs in collecting such unpaid amounts, including without limitation debt collection agency fees and reasonable attorneys’ and other legal expenses.
You must notify 7-Eleven of any and all overcharges or other billing disputes within thirty (30) days of the date the disputed charge was added to your account. If you dispute a charge to your payment card issuer, account or bank that, in 7-Eleven’s reasonable judgment, is a valid charge under the provisions of the Terms (including without limitation these 7Charge Terms), you agree to reimburse 7-Eleven for its reasonable costs incurred in connection with the investigation and resolution of the matter. 7-Eleven will refund any such fees if the investigation finds that your action in disputing the charge to your card issuer, account or bank was justified because the charge was not, in fact, a valid charge under the provisions of the Terms.
All fees and charges are non-refundable and there are no refunds.
The California Department of General Services (DGS), Office of Fleet and Asset Management (OFAM) offers electric vehicle charging stations to reduce greenhouse gas emissions and mitigate the impacts of climate change as directed by Executive Order N-19-19. DGS collects personal information such as name, email address, and mobile phone number. Any personal information collected by state agencies is subject to the limitations in the Information Practices Act and state policy. The DGS’ general privacy policy is available at https://www.dgs.ca.gov/Privacy.
These additional terms (“Sparkle Pass Terms”) are applicable to the Sparkle Pass program (“Sparkle Pass”).
Sparkle Pass is an automatically renewing car wash subscription service offered by 7-Eleven.
Sparkle Pass subscribers are eligible for one car wash per day at 7-Eleven branded car washes during each month their subscription is active.
Please be aware that your subscription will automatically renew for additional monthly periods at the end of your initial term, at the then-current Sparkle Pass price (prices subject to change), unless you cancel your subscription in accordance with Section 4 below.
All prices are shown in U.S. dollars. A Sparkle Pass subscription is available for $29.95/month (“Price”). The Price is subject to change, and Sparkle Pass subscribers will be charged the then-current price each month during their subscription. Subscriptions automatically renew on the same day each month as when the user signed up. If a monthly subscription starts on the 29th, 30th, or 31st, the subscriber will be charged on the final day of the month if the renewal month doesn't have a corresponding date. Users may cancel at any time before the next renewal and the subscription will terminate at the end of the billing cycle.
By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for full Price initially and each time your subscription renews. If the payment method cannot be verified, is invalid or is otherwise not acceptable, your subscription may be cancelled. If you want to delete your payment method or add a new payment method, you can do so at any time by visiting your Account Portal within the 7-Eleven App.
In some cases, we (or our third party payment processor) may authorize or reserve a charge on your payment method. The authorization is not a charge. However, it may reduce your available credit by the authorization amount. In the event that the amount of our authorization exceeds the total funds on deposit in your payment account, you may be subject to overdraft or non-sufficient funds charges by the bank issuing your payment method. We are not responsible for these charges and are unable to assist you in recovering them from your issuing bank.
You can cancel your subscription at any time by visiting your Account Portal within the 7-Eleven App. From the 7-Eleven App, go to your profile and click on Sparkle Pass and select the "Cancel Subscription" option. If you cancel your subscription any time before the end of the current billing period, the cancellation will take effect on the last day of the current billing period and you will not receive a refund of any paid subscription fees.
Sparkle Pass is open to legal residents of the 50 United States and the District of Columbia who are at least 16 years of age and have a valid 7-Eleven App Account. Each Account is limited to one Sparkle Pass subscription, and you may not sign up for multiple subscriptions or free trials using multiple 7-Eleven Accounts.
7-Eleven may offer free trials to new Sparkle Pass subscribers. If you initiate a subscription through a free trial offer, you will receive free access to Sparkle Pass benefits for the duration of the free trial period communicated to you in the offer. At the end of the applicable free trial period, you will be charged the Price for a monthly subscription and your subscription will continue to renew monthly at the then-current subscription price (prices subject to change) until you cancel your subscription. To avoid any charges, you must cancel before the end of the free trial period.
We reserve the right in our discretion, at any time and with or without notice to you, to add to, remove, or otherwise change these Sparkle Pass Terms, including by changing the subscription Price and discontinuing Sparkle Pass entirely.
YOU MUST NOT (A) ENGAGE IN FRAUDULENT BEHAVIORS IN THE USE OF SPARKLE PASS (INCLUDING BY USING MULTIPLE ACCOUNTS AND/OR DIFFERENT EMAIL ADDRESSES FOR THE SAME PERSON TO SIGN UP FOR SPARKLE PASS FREE TRIALS OR SUBSCRIPTIONS), (B) VIOLATE ANY 7-ELEVEN TERMS, OR (C) VIOLATE AND LAWS, RULES, REGULATIONS, OR THIRD-PARTY TERMS OR POLICIES. SUCH BEHAVIORS MAY (IN 7-ELEVEN’S DISCRETION) RESULT IN DISQUALIFICATION FROM SPARKLE PASS. We reserve the right to monitor all Sparkle Pass activity and terminate your Account and/or your participation in Sparkle Pass if we believe that you have violated these Sparkle Pass Terms, provided false or inaccurate information, or abused Sparkle Pass, or that the use or creation of your Account is unauthorized, fraudulent, or otherwise unlawful or in violation of these Sparkle Pass Terms or the terms and conditions of any other agreement you may have with 7-Eleven. 7-Eleven will have final discretion regarding your eligibility for, and continued participation in, Sparkle Pass. If 7-Eleven determines that you have violated these Sparkle Pass Terms, 7-Eleven may immediately terminate your subscription without notice and without refund.